Sambad Pathak Email & Phone Number

Kolkata, Wb, In

Kolkata, Wb, In

Greater Kolkata Area

Working as an IT Helpdesk Support Associate Role and Designation is Assistant Manager. Our job is to help the bank employees to open account and help them in understanding some applications of Bandhan Bank(AOS- Account Opening Support Application) so that they can serve customer in a better way. Also working in INCIDENT MANAGEMENT team where we handle all the technical and application related issues that occurred, we investigate the proper cause of the issue and assign the issue to the… Show more Working as an IT Helpdesk Support Associate Role and Designation is Assistant Manager. Our job is to help the bank employees to open account and help them in understanding some applications of Bandhan Bank(AOS- Account Opening Support Application) so that they can serve customer in a better way. Also working in INCIDENT MANAGEMENT team where we handle all the technical and application related issues that occurred, we investigate the proper cause of the issue and assign the issue to the particular team who is responsible to resolve the issue then collect RCA/CAPA and analyse that. Show less

Greater Kolkata Area

I worked here as a Customer Service Associate in Banking Process where I used to resolve queries of customer through the call and we were the first line of contact for the customer. By working here gathered knowledge about loans, deposits, internet banking, international banking etc.

Greater Kolkata Area

I worked here as a Customer Service Associate in E-COMMERCE project where we used to resolve queries of customer throughout the call. By working here gathered knowledge about E-commerce industry.