Sam Banaszak Garno Email & Phone Number

• Monitoring the performance and customer usage analytics/metrics of the TalentEi platform• Representing the customer POV, while balancing overall business objectives• Leading new design initiatives, aligning internal and external stakeholders, as assigned by productmanagement team• Initiating new design based on needs identified through customer research or interactions• Participating in development and management and prioritization of product roadmap• Organizing and maintaining ongoing design project plans and design/dev status reports• Collecting and monitoring customer feedback to utilize in product design and continuous improvement• Serving as key member of customer implementation team• Managing customer implementation engagements / ongoing customer rollouts• Managing the direct customer service function

Detroit, Michigan, United States

• Monitor the performance and customer usage analytics/metrics of the TalentEi platform• Represent the customer POV, while balancing overall business objectives• Lead new design initiatives, aligning internal and external stakeholders, as assigned by productmanagement team• Initiate and new design initiatives based on needs identified through customer research or interactions• Participate in development and management and prioritization of product roadmap• Organize and maintain ongoing design project plans and design/dev status reports• Collect and monitor customer feedback to utilize in product design and continuous improvement• Serve as key member of customer implementation team• Manage customer implementation engagements / ongoing customer rollouts• Manage the direct customer service function

Detroit, Michigan

• Analyzing customer usage data to develop and implement solutions for improved customer usage• Developing and updating materials to support the onboarding and training of new clients• Implementing customized solutions to maximize the value of the company's software solutions for clients• Establishing and maintaining effective and professional business relationships between the internal team and the external clients

Detroit, Mi

• Growing online communities that foster community engagement• Writing, sharing social media content, and tracking/reporting results via Google Analytics• Posting internships/jobs on career services platforms such as Handshake and Simplicity• Conducting sales calls to obtain new customers within already established markets• Supporting Marketing, Sales, and Candidate Outreach teams as needed with various tasks

Sterling Heights, Michigan

• Managing the upkeep of a clothing department • Assisting with tasks such as cleanliness, stocking merchandise, and delivering excellent customer service• Working a point-of-sale register and engaging with dozens of customers daily

Master Of Business Administration - Mba, Business Administration And Management, General

Marketing

Activities and Societies: Alpha Mu Alpha member - American Marketing Association Honor Society

Education record

Education record