● Awarded Employee of the year for 2022.● Highly regarded within my role as a great team player and always there to help others.● Responsible for the running of a high footfall venue in absence of the General Manager.● High levels of competence in all areas of customer service, complaint management and organisational skills.● Personally responsible for dealing with customer queries regarding private events and underwent thorough changes to how these events were planned to streamline the process to prevent a loss of revenue.● Assisted in the promotion of the business using my photography and social media knowledge to push initiatives, promotions, Chef’s Specials and the overall reputation of the business.● Gained a solid understanding of the business’ overheads with a proven track record of dealing with issues that would affect them.

-Supporting the General Manager in the running of a high footfall pub, restaurant and hotel business within the "Chef & Brewer" brand of Greene King.-Increased experience in daily shift planning, stock management, food health and safety standards and customer service within a premium environment.-Gained experience in the management of the bar with increased knowledge of licenses and alcohol laws and regulations leading to me being on track to gain my personal licence in the coming months.-Gained experience in the running of the hotel; housekeeping standards, hotel policies and procedures and the affective use of online booking systems and Guestline Rezlynx software to maximise visibility and increase profitable repeat and new business.-Took charge and organised fundraising pub and team activities for Macmillan Cancer Support.-Nominated as "Christmas Champion" within the business to lead the organisation of the Festive season, including promotional material, reservations, seating plans and logistics for the business' highest footfall period with 320+ guests dining on Christmas Day.-Personally responsible for the business social media accounts to increase our online presence. Combined varying content with my interest in photography to promote the business. -Gained experience in organising the logistics of business seminars, weddings and other events to be held in the private function space for groups of up to 150.

-Working alongside the Department Manager to ensure that the store’s performance is maximised at all times. Concentration on key selling lines, promotional changes and maintaining a well organised and fully merchandised store, towards the achievement of personal, team and business targets.-Planning and supervising staff rotas to facilitate smooth operations and excellent customer service standards on site, particularly during significant peak periods.-Maintaining staff training in line with Welcome Break’s policies and customer service expectations.-Trading knowledgeably in many aspects of convenience products; Cigarettes, Tobacco, Lottery, Travel electronics, Confectionery and Drinks, along with Magazines, Books, CDs and DVDs.-Experience of the laws on age-restricted products, as well as Social Responsibility training have enabled me to supervise the Adult Gaming Centre on site.-Undertaking Regular Duty Manager roles for the whole Welcome Break site, including dealing with customer complaints and queries and department specific issues. Responsible for fire evacuations as a trained fire marshal.

-Completed full training in both Harry Ramsden’s and Papa John’s high footfall concessions during the peak summer season, so it was vital that I was able to learn quickly.-Supported the Department Manager to ensure the smooth running of the unit, while making decisions to maximise sales and profit but also to reduce wastage. -Tasks included running shifts, deployment planning, placing orders, paying invoices, recruitment planning and organising team training.-Participated in weekly site management team meetings to discuss sales, targets, issues and new initiatives.

-Began as Customer Service Assistant, working a variety of shifts, including early morning delivery and late night closing.-Skills developed quickly, enabling me to assist in training new staff in different aspects of the job-Promoted to Supervisor in August 2015. Ran shifts and assisted managers in the day-to-day running of the store. -Developed strong leadership skills to manage a small team, so that the highest of standards were always reached.