Sam Baz Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

- Investigating financials found on company accounts to determine solvency- Understanding and calculating ratios such debt to income.- Using balance sheets and profit and loss statements to find mitigating factors to potentially offset any adverse findings. - Ensuring bank account conduct was satisfactory (making sure there was no suspicious activity found along with other criteria that needed to be met)- Keeping to strict deadlines by achieving daily targets that were set.

-First Line of Defence - Operationally supporting customers whilst adhering to strict risk parameters.-Ensuring cohesion between SME’s and third party stakeholders.-Making sure records are completed quickly and accurately and procedures followed.-Maintaining a strong attention to detail when producing customer communications to ensure all information is correct and upto date.-Running payment and MI reports and communicating them effectively to management and other stakeholders.

-Investigating cases of a sensitive nature which involves close attention to detail.-Calculating redress and drafting contact letters with proposed offers. -Analysing legal documents in order to establish the relevant personal representative(s) and ensuring correct action steps to proceed.-Speaking with Personal Representatives and Solicitors via phone.-Managing WIP’s effectively and working to deadlines.

-Investigating the customer journey within a set scope period. -Offering and implementing improvements to the collections process. -Ensuring the correct forbearance solution has been applied and all critical actions have been completed. -Identifying any instances where interventions are required and recommending the most suitable course of action to take to rectify the error. -Reviewing cases on an individual basis including the correct logging of complaints. -Coaching other team members/colleagues and liaising with third party stake holders whilst adhering to a target driven environment.

Basingstoke, Hampshire, United Kingdom

-Producing Annual Yield calculations to determine performance of SIPPs. -Liaising with third party stakeholders. -Creating annual statements with individual client breakdown for both scheme members and IFA’s. -Working under pressure to meet deadlines and daily targets.

London, United Kingdom

-Investigating detailed legal documents for discrepancies between terms and conditions and financial data. -Making independent assessments to determine inclusion/exclusion for redress based on evidence found. -Undertake quality control to ensure cohesion and compliance is at the same level across the team. -Liaise regularly with third party assessors as well as the client to ensure deadlines are met Working with the client to complete ad-hoc work within given timescales.

London, United Kingdom

Case review, complaints handler and data analysis - EY/Barclays Wealth.-Conducting independent investment suitability file reviews on historic financial advice of the wealth management division of a major global bank. -Complex complaint handling involving client contact both via telephone and written letter/final response letter. -Looking at and making sure only the investments placed under the advisory service alongside dividends, corporate actions and CFD’s had been taken into account. -Personally responsible for calculating circa £4-5m worth of financial redress.-Working towards deadlines and targets. -Coached members of my team and often shared best practices whenever colleagues are faced with more challenging scenarios.

Notting Hill, London

KYC, sales, customer service, complaints, team and branch management.

Solihull, West Midlands, United Kingdom

Birmingham, West Midlands, United Kingdom

Birmingham, United Kingdom