Led the interagency team of seven participating departments to address and resolve complex and unhealthy conditions by focusing on residential placements for people in crisis.

Led a great team on local, state, and federal policy and all agency efforts on communications and community relations.

Worked closely with Mayor Edwin Lee to coordinate the San Francisco City and County response to homelessness.- Appointed by the Mayor to form a new Department of Homelessness and Supportive Housing. This new department incorporated programs, contracts, and staffing from five separate agencies into a consolidated department under the common goal of coordinated, compassionate, and high‐quality services that strive to make homelessness in San Francisco rare, brief, and a one-time event in peoples lives.-Coordinated efforts to expand Permanent Supportive Housing for formerly homeless people by 300 units through a combination of Federal, State, and Local funding.--Worked closely with Mayor Lee on securing philanthropic support for City led efforts around homelessness.

- Opened and oversaw the first Navigation Center. This low-barrier residential program welcomed people from encampment settings and provided comprehensive services towards rehousing. 79% of participants were housed.- Coordinated efforts to expand Permanent Supportive Housing by 500 units through a combination of Federal, State, and Local funding.

•San Francisco Pit Stop– Designed and led a successful public toilet program in that reduced feces and urine on the sidewalk by 60%, provides job training, and dignity and relief. This has grown to 25 locations and over 600,000 annual uses. • Coordinated Public Work with efforts from SFPD, the Homeless Outreach Team, Park & Rec, Ambassadors, Community Benefits Districts, Caltrans, and others public and private entities working on resolving homeless encampments.• Improved the operations of the Street and Environmental Services Hot Spot Crews through training, support, and data analysis. Monthly outcomes more than tripled. • Brought to the Better Market Street team to coordinate efforts between Public Works and Community Benefits Districts and other stakeholders to improve operational cohesion along the Market Street corridor and the Tenderloin neighborhood.• Performed a variety of highly complex administrative duties in the planning and coordinating of activities and programs; coordinated assigned functions and activities among department divisions, and provide highly responsible administrative staff assistance to executive staff. Assessed the policies and practices of Public Works as it relates to homeless individuals and encampments, recommended changes and updates, and advised on specific incidents and situations.• Special projects: • Friday Night Market– Co-organized and co-directed this weekly positive activation of the UN Plaza bringing 3 to 5 thousand people to enjoy music, vendors, a bar, food trucks, and games.

As a member of the Street Homelessness Solutions unit, I implement and manage programs to house the chronically street homeless, prevent their death on the street, and to lower the number of people living on the streets of New York City through targeted outreach and partnerships with community organizations. I worked to design and manage programs that reduced street homelessness by 60% in NYC since 2005. Contracts managed include: • Street to Home Homeless Outreach program for Manhattan, Brooklyn, Queens, Staten Island, and the Bronx; • Nine low-threshold transitional housing facilities called Safe Havens with over 500 beds;• A redesigned Drop-In Center and Respite Bed program. Special projects: • Penn Station Initiative – Reduced the nightly homeless count by 75%. Led DHS on this interagency effort to reduce homelessness in the highest density location in NYC. • Bellevue and Beth Israel Hospital Pilot Projects – Spearheaded a joint effort between hospitals and homeless service providers to address the needs of the highest users of emergent services. • Code Blue/Code Red - Coordinated extreme weather responses to monitor and shelter street homeless individuals. • Project Homeless Connect- Led the 2008 coordinating effort for this annual one-stop-shop event for street homeless individuals. • Project Reconnect- Selected to plan, coordinate, and implement a partnership between the New York City court system and the Department of Homeless Services.

* As a Director, helped to create San Francisco's largest exit from homelessness for single adults growing the agency from 35 to over 230 employees, now with an annual budget of $25 million.* Raised over $2 million in new grants and contracts. Founded and designed Outreach and Organizing Department supervising 12 full-time staff, and 30 peer organizers.* Prevented over 3,000 unlawful evictions, saved over 1,000 low cost rental units from illegal conversions, and rectified numerous code violations. * Led the successful fight for a law requiring sprinklers in all 20,000 plus residential hotel rooms in San Francisco. This landmark legislation ended an epidemic of fires that left over 2,000 homeless and addressed the highest priority of SRO residents. Other victories under past campaigns at www.ccsro.org

External and internal organizer• Organized 1,800 nurses, establishing a model contract for CNA, uniting four hospitals in one contract and obtained a 28% pay increase for all nurses among other improvements. • Successfully formed a community coalition that prevented the closing of the San Jose downtown hospital and emergency room that served low-income communities. • Campaigned on various other hospital contracts across California and the unions' legislative agenda.

External and internal organizer• Won a groundbreaking contract and recruited membership at California State University for the professors at SEIU local 1983. • Promoted to the International Union. Traveled the west coast helping to close four winning union elections in health care in three months.