• Serves as current Certified Operator and Store Manager• Oversees the day-to-day operations of a national franchise in the small business industry• Supervises a team of up to 10 people and administers continual training and development• Coaches employees in customer service, public relations, logistics, up-selling andcross-selling, time management, office equipment usage, and general store procedures• Works directly with the public in a wide variety of sales and customer service capacities• Facilitates the ordering of supplies and oversees records management for auditing purposes• Produces internal and external marketing materials (direct mail, flyers, coupons, etc.)• Resolves customer inquiries and concerns through verbal and written communication• Handles claims procedures for lost and/or damaged shipments from beginning to end• Recommends prospective candidates to be considered for employment• Upholds an inviting and organized store atmosphere to maximize customer satisfaction• Establishes new business accounts with vendors and monitors their ongoing activity• Reviews financial statements regularly with store owner to ensure overall profitability• Represents the organization at quarterly network gatherings with other franchisees• Led store to become the second-highest monthly earner (#2) of over 40 stores in the region• Contributed to 40% (2013), 10% (2014), and 10% (2015) increases in overall sales• Helped store to achieve recent “Top Gainer in Sales,” “Bronze,” and “Silver” sales awards

• Serves as Student Services Coordinator to the Department of Physics and Astronomy• Functions as the primary point of contact for all departmental guests and university visitors• Performs various detail-oriented and advanced office duties with small margin for error• Coordinates travel arrangements and logistics for departmental faculty and students• Schedules local and out-of-state speakers and handles preparations for colloquium series• Accommodates departmental guests with reservations and arrangements during their stays• Collaborates with faculty directors to execute annual Midway Physics Day event• Manages itinerary and production for annual newsletter (Quantum Leap) from start to finish• Administers semi-annual course evaluations and monitors their progress and results• Fulfills textbook adoptions and maintains records of current syllabi each semester• Reserves classroom and auditorium spaces for departmental meetings and special events• Oversees departmental marketing, outreach, and special projects for degree programs• Assists faculty, staff, and students with a wide variety of confidential requests

• Served as Floor Staff Attendant (Concession Stand, Usher, Box Office, Maintenance)• Maintained skills in customer service, food preparation, cash register usage, cash handling,up-selling, suggestive selling, inventory, theater cleanliness, ticket sales, etc.• Assisted guests with questions, concerns, and problems on a regular basis• Promoted the company-wide rewards card (Regal Crown Club) to theater patrons• Achieved highest number of rewards card sign-ups among theater staff (Summer 2012)• Performed under pressure in a fast-paced work environment with consistent interruptions• Gained experience in training new employees and assisted managers with daily tasks• Received “Star Performer” monthly award for workplace excellence on three occasions