I founded Gemba+ in 2021 with a clear goal: to help businesses tackle their technical challenges. 'Gemba' stands for the place where real value is created in an organization.At Gemba+, the "+" represents our approach of combining your team's firsthand experiences with our deep Salesforce knowledge. We focus on listening to those involved in day-to-day operations to create effective and practical solutions. Our strategy ensures quick action and problem-solving that aligns with your… Show more I founded Gemba+ in 2021 with a clear goal: to help businesses tackle their technical challenges. 'Gemba' stands for the place where real value is created in an organization.At Gemba+, the "+" represents our approach of combining your team's firsthand experiences with our deep Salesforce knowledge. We focus on listening to those involved in day-to-day operations to create effective and practical solutions. Our strategy ensures quick action and problem-solving that aligns with your big-picture goals to improve efficiency. Show less

At Holland 1916, I led the IT department, managing our infrastructure, assets, and budget. Key achievements include:ERP/MES System Development: Lead the design and implementation of a bespoke ERP/MES system, enhancing operational efficiency across all departments of 3 business segments.Strategic Collaboration: Worked closely with senior management and product teams to create tailored ERP, MRP, MES, and support systems, driving the digital transformation of plant floor operations… Show more At Holland 1916, I led the IT department, managing our infrastructure, assets, and budget. Key achievements include:ERP/MES System Development: Lead the design and implementation of a bespoke ERP/MES system, enhancing operational efficiency across all departments of 3 business segments.Strategic Collaboration: Worked closely with senior management and product teams to create tailored ERP, MRP, MES, and support systems, driving the digital transformation of plant floor operations and analytics.Team Leadership: Guided IT team members on various projects to boost plant efficiency and effectiveness.Process Improvement: Implemented IT best practices, focusing on security, automation, workflow optimization, and staff training, resulting in a 300% increase in account management efficiency and a 38% reduction in IT costs.Data Management: Eliminated redundant data entry across departments, streamlining operations.Innovation: Adopted Design Thinking and Agile methodologies to conceive, design, prototype, and roll out numerous software enhancements, significantly improving plant floor work order and inventory tracking systems. Show less

I provided IT support to segments under the Holland 1916 corporate umbrella which include Holland Nameplate, Holland Interface Solutions, and Holland Integrated Metal Solutions. My roles included user support, network management, and implementation of new technology to make each company more efficient.

Managed all aspects of an IT managed services business where we provided services ranging from deploying networks to helping clients understand how to use their computer to their fullest potential.Once I started the business, I gained a fast-growing client base through word of mouth in my small hometown community. Then I created marketing campaigns to gain a wider customer base. I hosted computer classes at the local community center, went door-to-door informing customers of my… Show more Managed all aspects of an IT managed services business where we provided services ranging from deploying networks to helping clients understand how to use their computer to their fullest potential.Once I started the business, I gained a fast-growing client base through word of mouth in my small hometown community. Then I created marketing campaigns to gain a wider customer base. I hosted computer classes at the local community center, went door-to-door informing customers of my services, and created an online marketing campaign via Facebook.These techniques worked well and I was able to turn a profit quickly. However, I didn't want to pass up the opportunity to attend college. I hired a few contractors to take over the technical side while I managed customer relations from Warrensburg, MO while attending UCM. Show less

Troubleshoot & deploy network solutions for small and medium businesses in the Missouri area. Managed relations between company clients and 3rd party service providers. Used a ticketing system to record time, set appointments, and communicate with team members.Through this experience, I gained knowledge about how networks in well-established businesses in the healthcare and finance industry function. I also learned how to manage my priorities when I had several issues at once while… Show more Troubleshoot & deploy network solutions for small and medium businesses in the Missouri area. Managed relations between company clients and 3rd party service providers. Used a ticketing system to record time, set appointments, and communicate with team members.Through this experience, I gained knowledge about how networks in well-established businesses in the healthcare and finance industry function. I also learned how to manage my priorities when I had several issues at once while communicating with clients and co-workers. Show less

Assisted clients with electronic purchases from Best Buy as well as troubleshoot hardware & software problems.I was part of the team that opened the Wentzville location. I also helped improve the efficiency of taking in new computers and making sure all services were offered to the clients in a organized manner.

Assisted customers with purchasing all products Best Buy provides; Computers, TVs, Appliances, Phones, Music & Games.The first part-time employee at the Wentzville location to receive an MVP award. I received the award for taking the initiative to learn and apply sales strategies in every department in the store.

I grew up working on a family farm. We harvest just under 2000 acres with about 150 head of cattle. Through this experience I have learned the value of hard work and patience.