• Identifying problems and designing solutions to verify the genuineness of the employers on the platform and monitoring the correctness of the consultancy rates using a mix of pre-created reports, dashboards and ad-hoc SQL queries.• Led training sessions on advanced techniques for fraud analysis, empowering team members to independently analyze data and contributing to a 10% increase in departmental productivity.• Executed and implemented process improvement initiatives, resulting in a consultancy rate improvement of 1 % and reduction in cost per verification by 20%• Successfully identified patterns and trends in fraudulent activities, leading to the implementation of measures that reduced the occurrence of fraudulent activities.• Leveraged advanced data analytics technologies and tools to analyze large volumes of data, identifying patterns and anomalies that helped in the early detection of potential fraud activities and suspicious indicators.• Built out the data and reporting infrastructure from the ground up using SQL and Excel to provide real-time insights into the product and business KPIs• Interacted with varied stakeholders to understand business requirements.• Planning & implementation of new strategy for the quality of verification process.• Auditing of verification agents & educating them by performing Quality sessions to ensure optimum quality • Increased customer satisfaction by resolving Product & service issues.• Conducted performance management and trainings of the assigned team• Managed assigned process, ensuring up to date documentation

• Maintained comprehensive dashboards and reports to track KPIs such as user engagement, retention rates, and course completion rates, enabling data-driven decision making and improving overall student success by 15%.• Reduced customer churn rate through the development and implementation of targeted retention strategies informed by data analysis.• Successfully led cross-functional teams in the implementation of a new Learning Management System (LMS), ensuring smooth transition and minimal disruption to user experience • Participated in required product, procedural, and training to maintain, grow, and acquire the knowledge necessary to effectively present the value of our solutions• Collaborated with cross-functional teams to develop & execute internal/external programs and initiatives.

● Optimized Operational Processes: Enhanced operational efficiency by analyzing workflows and implementing process improvements, resulting in a 20% reduction in turnaround time for course delivery.● Cost Saving: Identified cost-saving opportunities by analyzing vendor contracts and negotiating new agreements. Analyzed testing plans to identify and address software defects, increased user satisfaction.● Performance Metrics Tracking: Developed and maintained key performance indicators (KPIs) dashboards, providing real-time visibility into operational performance and enabling proactive decision-making.● Continuous Improvement: Proactively gathered feedback from internal stakeholders and executed process improvements iteratively, fostering a culture of continuous improvement within the organization.

• Handled end-to-end project management responsibilities including project planning, budgeting, risk management, people management, and quality processes; responsibilities included supervising critical Expansion project and commissioning of high-impact equipment & machinery • Identified areas of improvement, developed Point-Of-Views and Proof-Of-Concepts, evaluated competing technologies and provided recommendations • Established quality standards, implemented stringent quality control systems for all operations to enhance product quality and to reduce rejection rate; ensured adherence to safety and environment practice and ensure Zero accidents • Conducted root cause analysis and evolved quick breakdown solutions for various equipment to ensure optimized operations • Planned, optimized and implemented plans for preventive and predictive maintenance to maximize operational life of high-impact resources and machinery • Responsible for work distribution in departments/workstations, including job planning & manpower allocation in respective maintenance Schedule • Responsible to plan and manage the execution of all technical matters pertaining to personnel, equipment, spares/consumable materials, etc. to provide requisite level of engineering services • Prepared regular reports (daily, weekly and monthly) for technical, and sales team which helped in the decision-making process • Identified training needs of employees at various levels to ensure continuous learning & development; Coordinated development of training programs • Implemented KRONOS software for managing manpower bills and worked as the point-of-contact for SAP module within the department

•Developed and implemented standardized procedures and workflows to streamline operations and increase productivity, resulting in a 20% increase in data accuracy.•Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.•Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.• Handled end-to-end project management responsibilities including project planning, budgeting, risk management, people management, and quality processes; responsibilities included supervising critical Expansion project and commissioning of high-impact equipment & machinery • Identified areas of improvement, developed Point-Of-Views and Proof-Of-Concepts, evaluated competing technologies and provided recommendations • Established quality standards, implemented stringent quality control systems for all operations to enhance product quality and to reduce rejection rate; ensured adherence to safety and environment practice and ensure Zero accidents • Conducted root cause analysis and evolved quick breakdown solutions for various equipment to ensure optimized operations • Planned, optimized and implemented plans for preventive and predictive maintenance to maximize operational life of high-impact resources and machinery • Responsible for work distribution in departments/workstations, including job planning & manpower allocation in respective maintenance Schedule • Responsible to plan and manage the execution of all technical matters pertaining to personnel, equipment, spares/consumable materials, etc. to provide requisite level of engineering services • Prepared regular reports (daily, weekly and monthly) for technical, and sales team which helped in the decision-making process • Identified training needs of employees at various levels to ensure continuous learning & development; Coordinated development of training programs