Samantha Benson Email & Phone Number

London, Gb

Dover, Kent, Gb

People Services Manager for a leading ferry company transporting tourists and freight on major shipping routes around the UK. Providing leadership for a team of HR Advisors and HR Officers responsible for all elements of the employee lifecycle.Development and leadership for a team of HR advisors and officers to provide professional advice and support for c.2200 employees.Introduction of redesigned HR Service to meet the needs of the business and the employee experience. Reviewed HR processes & systems, improving service delivery, efficiency & reduction in workload.Collaboration and negotiation with 4 major trade unions at local and national level on employee relation matters.Developed and implemented a program for policy introduction and continuous improvement.Successfully delivered 3 major redundancy programs over 2 years reducing headcount by 60% without legal action. Created a positive and open culture, empowering and coaching leaders to energise teams and build excellence and resilience.

Dover, Kent, Gb

EKHR provided HR support for 4 local authorities. Including all aspects of the employee lifecycle including payroll. Implementation of a HR intranet site across 4 local authorities, resulting in this being 1st line of advisory for all cases. Yearly benchmarking across other HR functions within local government to ensure best practice was implemented. Development of payroll and HR system(iTrent) from “back office” to self-service for manager and employees.Introduction of customer resolution process reducing complaints by 30%

Lombard, Illinois, Us

HR & Payroll Manager for the Santa Clarita Transit operation which provided public transportation to over 300,000 passengers per month for local services, paratransit services, and commuter services to Santa Clarita residents, USA. Instrumental in strategically planning and developing policies and procedures for employees (union and non-union), fare revenue and collection for 80 service vehicles, payroll and human resources, client, and corporate statistical reporting, pass sale distribution.Designated business partner with the client authority for performance and contract delivery for the City of Santa Clarita.Instrumental in strategic planning, developing and implementing policies and procedures for new site contract. Led regional project development to enable cost-cutting measures and implemented increased productivity methods.Designed and executed training “going for green” customer service skills for c.200 employees and created a positive culture in a changing work environment. Leadership for a team of HR Advisors and Payroll Administrators responsible for all elements of human resources management and payrollResolved many critical employee relations issues and investigations. Worked with the Trade union (Teamster) both locally and regionally on employee relation issues and negotiation on polices, process and pay discussions.

London, England, Gb

In my role as Unit Performance Manager for Southeastern Trains, formally Connex Rail UK (part of the Veolia Transportation group) as part of the senior team I provided guidance and advice for the General Manager’s organisation relating to the day to day running of the Kent main line area of Operations.Compilation and monthly monitoring of the Kent mainlines area performance and the management of geographically diverse train drivers’ depots and 2 light maintenance sidings. c. 500 employees.Leadership of the performance department and traincrew allocation roster office. Budget management of £2.5m for the Kent Coast area.Management side secretary for companywide trade union meetings.

Various I started my career in the railway industry as an accounts clerk. From there I was promoted and held various posts which ranged from Management Accounting, Operations Office Manager and Business Administration Manager Manager in both the rural and metro service areas of the rail business.

Certificate In Process Modelling

Certificate In Commercial Awareness

Certificate In Requirements Engineering

Certificate In Business Analysis In Practice

Discover Web Design With Dreamweaver

Certificate In Business Studies

Education record

Ba (Hons); Gcse, Business; Law C Adult Education

Education record

National Diploma; Diploma, Building Studies; Construction

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