Checking stock quantities. Ensure timely delivery of consignments.Ensure high quality tea blends are done Managing warehouse operations

 Ensure high level of customer satisfaction and service. Ensure safety and cleanliness in customer areas. Ensure the dining room service is up to the set quality and service standards. Create a harmonious environment amongst the restaurant staff. Hold on job training sessions to staff to ensure they perform their duties exceptionally.  Co-ordinate with staff to ensure all tasks and duties are completed according to procedural guidelines and time lines. Monitor the dining floor to ensure all customers’ needs are being acknowledged and attended to in an efficient and friendly manner. Ensure disciplinary action is taken for breaches of company regulations. Handle customer complaints and leave customers satisfied and impressed. Organizing the duty roster to ensure all shifts deliver high quality service standards. Carry out any other duties from time to time as stipulated by my superiors.

Covered all aspects of the Hospitality industry;Stores department; Learnt the receiving, storing and issuing process including the FIFO LIFO rule used during this process. Learnt how to use the Material Control SystemAccounts department; All the areas that is Auditing of daily sales, Accounts payable, purchasing and making of LPOs and the credit control.Kitchen department; Learnt the kitchen safety rules, hygiene standards, opening and closing duties within the various kitchen sections, preparation of all the sauces and basic food preparation methods.Food and Beverages Service; Learnt how to do mis en place, opening and closing duties, basic restaurant set up, Food and drink order service.Housekeeping department; The basic procedure of cleaning rooms, making of beds and turn down.Reservations and Front Office; Learnt the important info to request from a guest to make a reservation. Learnt how to use the fidelios system of reservation.Learnt what to do during guest check in and check out, billing info and check out system.

Mobilizing and training artisans for rocket stoves construction.Helping with the budget preparation for training the artisans.Educating the artisans on necessary entrepreneural skills needed in thneir work.Follow up meetings with the artisans to check on their progress.Educating the community on the iportance of environmental conservation.

Sardia is a tea exporting company in Kenya. I learned the different tea varieties, tea blending (product development) to suit customer needs, general office management and preparation of shipping documents.

Customer service, service marketing, management skills, accounting skills in the hospitality industry, Housekeeping practices and general supervision.