Sambit Kumar Email & Phone Number

Chennai, Tamil Nadu, India

• Performance Optimization: Conducted regular performance assessments of IT systems to identify and address bottlenecks, ensuring optimal operational efficiency.
• End-User Training: Provided training sessions for end-users to improve their understanding of IT systems and tools, enhancing overall productivity and user satisfaction.
• Service Level Agreement (SLA) Management: Monitored and ensured compliance with SLAs, maintaining high standards of service delivery and customer satisfaction.
• Disaster Recovery Planning: Assisted in developing and implementing disaster recovery plans to ensure business continuity in case of system failures or data loss incidents.
• System Upgrades: Coordinated and executed system upgrades and migrations, minimizing disruptions and ensuring seamless transitions.
• Hardware Management: Managed the inventory and lifecycle of IT hardware, coordinating repairs, replacements, and upgrades as necessary.

Chennai, Tamil Nadu, India

• User Training and Support: Conducted training sessions for end-users to help them understand and effectively utilize IT systems and applications.
• Incident Management: Logged, monitored, and resolved incidents using a ticketing system, ensuring timely issue resolution and user satisfaction.
• Backup Management: Managed and monitored backup processes, ensuring data integrity and availability in case of system failures.
• System Performance Monitoring: Regularly monitored system performance and proactively identified potential issues to prevent downtime and maintain optimal performance.
• Patch Management: Coordinated and applied regular patches and updates to ensure systems were secure and up to date.
• Software Deployment: Planned and executed software deployments and updates, ensuring minimal disruption to business operations.

Chennai

• SLA Monitoring: Monitored Service Level Agreements (SLAs) to ensure that IT services met agreed-upon performance and reliability standards.
• Incident Reporting: Generated detailed incident reports to track recurring issues and identify areas for improvement.
• User Training: Conducted training sessions for new and existing employees on IT policies, procedures, and best practices.
• System Access Management: Managed system access permissions and user accounts to ensure security and compliance with organizational policies.
• Performance Metrics Analysis: Analyzed performance metrics to assess the effectiveness of IT support services and identify opportunities for enhancement.
• IT Inventory Management: Maintained an up-to-date inventory of IT hardware and software assets, ensuring efficient resource allocation and usage.

Master Of Computer Applications - Mca, Information Technology, 1St Class

The Master of Computer Applications (M.C.A) program at Gandhi Institute of Technological Advancement, Bhubaneswar, Odisha, provided a.

B.Sc(Itm), Computer/Information Technology Administration And Management, 1St Class

For my Bachelor of Science in Information Technology Management (B.Sc. ITM) degree, I attended Ravenshaw University in Cuttack, Odisha..

Postgraduate Diploma In Computer Applications (Pgdca)

I pursued my Postgraduate Diploma in Computer Applications (PGDCA) at IIWT in Cuttack, Odisha. This intensive program provided me with.