Experienced IT professional with over 7.3 years of expertise in technical support, system engineering, and IT service coordination. Proficient in utilizing advanced technologies such as AWS, Active Directory, and ServiceNow to optimize IT infrastructure and enhance user experience. Demonstrated ability to efficiently manage helpdesk operations, resolve complex technical issues, and ensure data security compliance. Recognized for outstanding problem-solving skills and a customer-centric approach, evidenced by receiving the "Limelight Award" for exemplary performance.Adept at providing advanced technical support, managing virtual desktop infrastructure, and implementing robust security measures. Proven track record of developing extensive technical documentation and maintaining seamless communication with clients. Committed to driving innovation and operational excellence in fast-paced environments, with a keen interest in leveraging technical expertise to contribute to organizational success. Eager to join a forward-thinking IT team and make a significant impact through dedication and proactive problem-solving.In addition to my technical capabilities, I possess strong analytical and interpersonal skills, allowing me to effectively mentor team members and foster a collaborative working environment. My experience in managing user accounts, executing manual server patching, and overseeing network troubleshooting has honed my ability to address IT challenges swiftly and efficiently. With a proactive approach to continuous learning, I have completed various training programs, including AWS Cloud services and VMware vSphere, to stay abreast of the latest industry advancements. I am passionate about utilizing my comprehensive IT knowledge to support and enhance the strategic goals of a progressive organization.