Sambit Kumar Email & Phone Number

Chennai, Tamil Nadu, India

• Performance Optimization: Conducted regular performance assessments of IT systems to identify and address bottlenecks, ensuring optimal operational efficiency.• End-User Training: Provided training sessions for end-users to improve their understanding of IT systems and tools, enhancing overall productivity and user satisfaction.• Service Level Agreement (SLA) Management: Monitored and ensured compliance with SLAs, maintaining high standards of service delivery and customer satisfaction.• Disaster Recovery Planning: Assisted in developing and implementing disaster recovery plans to ensure business continuity in case of system failures or data loss incidents.• System Upgrades: Coordinated and executed system upgrades and migrations, minimizing disruptions and ensuring seamless transitions.• Hardware Management: Managed the inventory and lifecycle of IT hardware, coordinating repairs, replacements, and upgrades as necessary.• Compliance Audits: Conducted regular audits to ensure adherence to IT policies and regulatory compliance, mitigating risks and ensuring best practices.• Technical Liaison: Acted as a liaison between technical teams and non-technical stakeholders, translating complex technical concepts into understandable terms.• Custom Script Development: Developed and maintained custom scripts using PowerShell to automate repetitive tasks and improve system management efficiency.• Vendor Management: Collaborated with external vendors to resolve technical issues, negotiate service contracts, and evaluate new technologies for potential integration.

Chennai, Tamil Nadu, India

• User Training and Support: Conducted training sessions for end-users to help them understand and effectively utilize IT systems and applications.• Incident Management: Logged, monitored, and resolved incidents using a ticketing system, ensuring timely issue resolution and user satisfaction.• Backup Management: Managed and monitored backup processes, ensuring data integrity and availability in case of system failures.• System Performance Monitoring: Regularly monitored system performance and proactively identified potential issues to prevent downtime and maintain optimal performance.• Patch Management: Coordinated and applied regular patches and updates to ensure systems were secure and up to date.• Software Deployment: Planned and executed software deployments and updates, ensuring minimal disruption to business operations.• IT Asset Management: Maintained an accurate inventory of IT assets, including hardware and software, to ensure proper tracking and management.• Compliance Reporting: Generated and maintained compliance reports to ensure adherence to organizational and regulatory standards.• Collaboration Tools Management: Supported and managed collaboration tools such as Microsoft Teams and SharePoint, facilitating effective team communication and collaboration.• Documentation: Developed and maintained comprehensive technical documentation, including SOPs and troubleshooting guides, to support IT operations and knowledge sharing.

Chennai

• SLA Monitoring: Monitored Service Level Agreements (SLAs) to ensure that IT services met agreed-upon performance and reliability standards.• Incident Reporting: Generated detailed incident reports to track recurring issues and identify areas for improvement.• User Training: Conducted training sessions for new and existing employees on IT policies, procedures, and best practices.• System Access Management: Managed system access permissions and user accounts to ensure security and compliance with organizational policies.• Performance Metrics Analysis: Analyzed performance metrics to assess the effectiveness of IT support services and identify opportunities for enhancement.• IT Inventory Management: Maintained an up-to-date inventory of IT hardware and software assets, ensuring efficient resource allocation and usage.• Process Documentation: Created and maintained comprehensive documentation of IT processes, workflows, and standard operating procedures (SOPs).• Client Relationship Management: Built and maintained strong relationships with clients, addressing their IT needs and concerns promptly and effectively.• Budget Management: Assisted in managing the IT department's budget, tracking expenses, and identifying cost-saving opportunities.• Compliance Audits: Conducted regular audits to ensure IT operations complied with internal policies and external regulations, mitigating risks and ensuring best practices.

Master Of Computer Applications - Mca, Information Technology, 1St Class

The Master of Computer Applications (M.C.A) program at Gandhi Institute of Technological Advancement, Bhubaneswar, Odisha, provided.

B.Sc(Itm), Computer/Information Technology Administration And Management, 1St Class

For my Bachelor of Science in Information Technology Management (B.Sc. ITM) degree, I attended Ravenshaw University in Cuttack, Odisha..

Postgraduate Diploma In Computer Applications (Pgdca)

I pursued my Postgraduate Diploma in Computer Applications (PGDCA) at IIWT in Cuttack, Odisha. This intensive program provided me.