DC Migration portfolio manager / Service Delivery Manager for one of the world’s largest providers of financial markets data and infrastructure. With $6.25 billion in revenue, over 40,000 customers and 400,000 end users across 190 countries. Now, as part of UKs Stock Exchange Group , it is underpinned by the strength and stability of a more than 300-year-old organization, broadening out capacity to positively impact the financial community Flagship DC Migration and consolidation program with 40,000 plus assets across various business unit applications and Infrastructure, 12 DCs Consolidated to 8 strategic datacenters . • DC migration portfolio Manager: Managed end to End migration of an entire application suite comprising for 8k servers across various business unit applications and Infrastructure. • Project Manager for an entire Application suite Trading Applications under Patching and obsolesce.• Delivery lead for Tools Unit which had four towers comprised all inhouse and outsourced tools supporting applications and services across Organization .

This role with TCS has expanded my experience to include work with Major cable Company in US, where I partner with Senior Executives, Directors, and Managers to enhance Big Data DevOPS-Service Delivery. I direct, train, and mentor a 48-member team distributed across onsite & offshore locations. My areas of oversight include: Production Operations, Service Delivery, Escalation Management, Customer Relationships, Client Engagement, Operational KPIs, Data Preparation, Vendor Reviews, Opportunity Identification, Resource Fulfillment, Vendor Negotiation and Revenue Management, SLA Oversight, and Outage and Service Impact Incident RCAs.Highlights and Achievements: • Built the expert Big Data Engagement Team that achieved >90% customer satisfaction for two consecutive years.• Achieved 100% Master Service Agreement SLA and KPI compliance >99.9% YTD Service Availability.• Clearly demonstrated Automation & Service success by cutting Manual Intervention rates 20% and incident by 30% since 2016.• Continuously facilitate business continuity by mentoring team members' professional development.• Successfully schedule and ensure 24/7 Resource Availability, while developing continuity and risk management plans.

Working with our teams on assignments in India, and Finland. I further developed my ability to seamlessly adapt to business and national cultures. I successfully applied my expertise in Oracle and Big data related operations / Implementations and Business Intelligence to troubleshooting, incident management, and project management to every assignment. Previously developed my technical expertise in Big Data along with Oracle at Technical Excellence Group (TCS-Kolkata).• Earned commendation from Director of DNA-Finland by flawlessly Implementing ORACLE OEM across 1000+ nodes covering all environments from a competing vendor.• Cut deployment time 70% by automating and delivering the one stop deployment tool.• Played key role in landing an additional contract by spearheading on time delivery of all phases of the transition to Exadata platform.• Championed continuous service improvements while implementing coaching and training to eliminate SLA slippages in data availability and incidents.• Seamlessly managed infrastructure migrations and updates.• Prioritized and implemented Release Management .• Partnered with stakeholders to manage outages and service issues. • Consistently reported weekly and monthly statuses to Customer and TCS executives. • Act on behalf of TCS during monthly program directors' conference calls.• Tracked and evaluated communication to senior management.• Managed 24/7 alert automation.• Implemented backups, purges, archival monitoring and threshold flagging. • Developed and submitted critical and high severity issue RCAs.

As an Operations and Support Executive, I became comfortable navigating between business cultures the United Kingdom and India. During my tenure in this role, I excelled in troubleshooting technical issues, in Oracle Versions 8i,9i,10g and 11i, as 24/7 support team member.Some Highlights: • Initiated dramatic service improvement plans that included automation, incident reduction, 100% SLA maintenance, RCA and POR preparation.• Successfully coached new team members during formal and informal training.• Partnered extensively with Oracle Vendors to identify strategic solutions for operational challenges.• Excelled in implementing bug fixes, and overcoming technical challenges that threatened our go lives and BAU.