Sambit S. Email & Phone Number

Dynamic and results-oriented Assistant Manager with more than 5 years of experience in leading and optimizing customer support operations. Proven track record of delivering exceptional service and driving team performance. Skilled in managing diverse teams, implementing process improvements, and resolving complex customer issues. Adept at fostering positive relationships with clients and internal stakeholders to ensure customer satisfaction and retention. Seeking to leverage leadership and problem-solving abilities to drive success in a customer-focused organization. Customer-oriented a proven team player with a can do attitude, monitoring staff performance, handling customer complaints, assigning day-to-day tasks to the customer service teams, recommending best practices, training new recruits.

• Team Lead

  Equinox Analytics Pvt Ltd

  Jan 2021 - Jan 2024 - Pune, Maharashtra, India

  Detail-oriented team lead with more than 3 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Experienced with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and a leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

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  Ibcs,Soa University

  Accounting And Finance, Marketing