• Conceptualize, define, and manage a comprehensive preview program for Dynamics 365 Contact Center IVR to solicit feedback, bolster product roadmap and obtain marketing success stories from select customers before general availability.• Incubate and lead two innovation teams centered on autonomous agent and code-generation projects to capitalize and catalyze on Generative AI durable differentiation in the contact center industry

• Balanced the sustaining and innovative feature development backlog for Nuance’s flagship on-premise Conversational AI voice bot solution, driving $125M+ in yearly revenue across 1,800+ worldwide enterprise customers, through 20 iterative releases• Rearchitected Nuance’s conversational speech portfolio through microservices decomposition and containerization - optimizing for private, public, and hybrid cloud deployments – to introduce 3 new product offerings • Orchestrated the formation of new methods of container dissemination, software standardization, license validation, and documentation publication to evolve Nuance’s end-to-end customer journey focusing on the developer experience• Debuted a constrained grammar-based speech recognition and a neural text-to-speech synthesis services on Nuance’s Conversational AI cloud platform, processing approximately 25M+ requests to-date• Implement 4 detailed engineering-driven policies aimed at hardening security posture, reducing operational overhead by 15%.

• Transformed 3 enterprise product teams’ software development practices to integrate Agile XP methodologies through one-on-one mentorship, teaching, pairing, and performance assessments, overall improving code quality and reducing time-to-market by 50%• Oversaw the creation and initial deployment of a user-friendly retirement planning tool for a major financial firm, immediately available to 1.6M participants, to make retirement planning more approachable for people of all ages and financial know-how• Exemplified thought leadership on Product Management best practices through curriculum creation, workshop facilitation, and blog publication, covering essential frameworks and techniques, empowering teams to build and launch better products quicker

• Launched the private preview of a new no/low-code collaborative app builder and tactfully enacting a corresponding division-wide application development strategy to start and capture 17% of the serviceable market • Presented 5 on-stage sessions and 2 hands-on developer labs at major tech conferences globally• Built and maintained an online community of 100+ customers and partners for developer engagement, knowledge sharing, and open-source code contribution to harden loyalty of the client install base and strengthening developer ecosystem.

• Consulted 40 leading technology start-ups in the Education, Internet of Things, and Data Analytics industries from product design and implementation through revenue maximization to solve new and evolving customer needs with natural language technology• Discovered AI-service usage patterns by analyzing 250k+ IBM Cloud developer environments to inform the creation of use-case based Starter Kits, reducing developer time-to-“hello world” for applications leveraging Watson cognitive services by 85%

• Acquired , productized, and operationalized content into corpora to augment proprietary machine learning models with domain-based ground-truth to strengthen advantages in industry-based enterprise A.I applications

• Mentored 60 students on key excel skills, model development, and Visual Basic for Applications (VBA) coding.• Guided students in building their own decision support system as a final project to present in front of local industry leaders

• Shaped course curriculum and wrote lesson plans based on student interests• Organized service learning trip to a special education school to help my students understand how teachers adapt curriculum and use innovative teaching methodologies to best serve special needs children.