Responsibilities: Product management for a range of exams (company product); Customer service; Technical assistance with product; Quality assurance; Product creation; Contract creationNotable Achievements:• Created excel spread sheets to better manage products. This was used as the standard for all products by all members of the department.• Created publications for internal and external use on processes. This became the standard template for all publications created by the department.• Became the exam department unofficial IT support/knowledge base for the team.• Put in place standards for design of products that were then standardized across all equivalent products.• Set up and managed/supported the department intranet for smoother cross-team liaison and resource sharing.• Met or exceeded all deadlines that were imposed on me.• Developed new ways of working which were adopted by the team and standardized many processes in the department.