Sam Brammer Email & Phone Number

Nashville, Tennessee, United States

Brentwood, Tennessee, United States

Nashville, Tennessee, United States

Boise, Idaho, United States

- Head and subject matter expert in building functionality and efficiency. Created a coalition of mechanical engineers, data analysts, senior leaders and operation managers to reduce systematic errors, mechanical failures and improve overall productivity and customer experience. Improved overall efficiency to now a top ten building in North America from a quality, cost and productivity standpoint.- Lead and developed a team of Area Managers, Process Assistants, and 550+ associate workforce.- Created and executed cost efficient shift planning and labor management amongst Outbound Operations.- Proactively served as the primary contact for all shift execution, safety protocols, emergency escalations, conflict resolution.- Drove process improvement initiatives and effectively delivered on customer promise for order accuracy and delivery.

Boise, Idaho, United States

- Managed a department of 300 associates responsible for completing up to 100k orders/shift.- Delivered performance objectives and developed operational talent amongst a diverse associate base.- Constructed staffing plans, schedules, quality initiatives, and process change while providing constructive feedback

Nashville, Tennessee, United States

- Supervised the service experience amongst guest and staff in the restauraunt- Mediated all guest escalations and drove the initiative for a positive guest experience regardless of circumstances.- Created staffing schedules to efficiently cover the business need week over week.

Nashville, Tn

- Used consultative sales approach to help inbound customers make purchasing decisions as well as upsell- Establish relationships with new and returning Houzz customers through phone and email outreach and assist them with purchasing home products- Operated through Salesforce and Zendesk to organize support cases, sales objectives, customer satisfaction, and emails.

Nashville, Tn

- Efficiently resolved customer service inquiries regarding orders placed on the marketplace- Handled inbound written support requests as well as answered inbound phone calls requiring immediate attention- Mediated conflicts between sellers/vendors and customers to ensure an equal resolution was carried out

Highgate Springs, Vermont

Facilitated a group of 10-25 children(ages 2-12) participating in outdoor activities including kayaking, tubing, hiking, gardening, rock climbing, sports.Work in a team environment including other counselors and supervisors to properly guide, instruct, and entertain groups of children while adhering to a weekly activity schedule. Stay attentive to children and parents' needs in order to reassure their vacation is fun and relaxing.

North Easton, Ma

- Prepared materials for weekly sessions and reviewed information with class of 30 students- Conducted weekly office hours for students to ask specific questions or concerns about the course- Corrected homework, developed test questions, and facilitated in-class group discussions

Ensure the safety and well-being of 58 residents from freshman to senior year status as well as 500 residents that reside in the surrounding halls.Participate in staff developments and trainings and organize and run programs to foster camaraderie. Conduct mediation sessions between roommates and peers to help improve healthy relationships in living situations.

New York

- Created and facilitated leadership and teamwork activities and games for children with special needs and behavioral issues- Guided groups of children through low and high ropes as instructor and as main belay: Ages 4-22 years old- Created a safe environment as a bunk leader for a group of seven children in individual cabin- Learned and developed a true understanding of each child's personality through interaction and engagement to better their willingness to participate with the camp's activities.- Enforced policies and procedures by carrying out disciplinary procedures when needed

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Big Sister Big Brother Volunteer Coordinator, Resident Assistant, Club Rugby, Teacher's Assistant, Psychology.

Education record

Activities and Societies: Anti-Bully Club, Student Council, National Honor Society, Health Occupation Students of America