-Successfully led the implementation and configuration of a new Property Management System (Chorum PMS) for the hotel, enhancing operational efficiency and overall guest experience.-Played a pivotal role in managing the conversion from an independent hotel to a BW Signature Collection property, resulting in a seamless transition.-Oversaw the implementation of a Point-of-Sale conversion for the company’s two food and beverage outlets, leading to optimized sales, increased tips, and enhanced customer experience.-Led the conversion to new accounting software, M3. Previous experience with Acumatica and Solomon.-Directed the transition to a new human resources and payroll management system, leading to more efficient employee management.-Led the selection and implementation of a guest-facing mobile application, leading to an enhanced guest experience, and improved operational efficiency. The first year in operation we witnessed over 1,000 successful check-ins, a significant milestone.-Implemented a remote check-in kiosk system, streamlining the guest check-in process.-Established the company’s first 401k program.-Managed the company’s H2B recruitment program, ensuring compliance with regulatory requirements.-Proficient in commercial insurance management, including applications, audits, and worker’s compensation procedures.-Managed chargeback processes, minimizing financial losses for the company.-Expertise in analyzing financial statements and general ledgers.-Demonstrated proficiency in month-end and year-end procedures, ensuring accuracy and compliance.-Cultivated strong relationships with vendors, negotiating cost savings and ensuring favorable terms for the hotel.-Provided training for all company software, empowering employees with essential skills for productivity and efficiency.-Led the selection and configuration of a new AI auto attendant and complete phone system replacement, optimizing our communication infrastructure.