Sam Brock Email & Phone Number

Remote

Delighted to announce that I've just started at Cloudorizon as an automation engineer, utilising Workato to build low-code Enterprise integrations and automations.

Remote

KEY ACHIEVEMENTS • Temp role to explore front-end skills and gain a different industry perception outside testing and technical support • Supported the development of POC time tracking app (toggl.com/track) and enriched end user offerings• Replicated the look and feel of software using CSS and HTML and analysed existing react code created by developers• Responsible for creating landing pages for core applications, created using WordPress and Elementor• Defined and implemented workflows in Jira and MailChimp, configured the discord server for the team

Lisbon, Portugal

KEY ACHIEVEMENTS • Successfully started a tourism company from scratch in Lisbon, offering friendly running tours to Sintra• Increased to 6 tour routes with a 9-seater van due to high client demand and rapid business growth

Travelled and visited multiple countries in SE Asia, including a 2-month stay in Mallorca with close friends

Glasgow

KEY ACHIEVEMENTS • Led defect management for the business-critical Pegaworks payments replacement project entailing 250 active defects• Facilitated defect mitigation for high impact issues and minimised business disruption• Managed 2000 test scripts across 8 engineering rooms and remained a focal point for 2 offshore vendors• Built strong relations with engine room team members and assisted cross-functional project teams

Sydney

KEY ACHIEVEMENTS • Supervised a team of 5 developers, 1 tester and 1 product manager and led by example at all times• Fully responsible for scoring stories for testing and participated in agile ceremonies with cross-functional teams• Followed Agile and Kanban best practices and managed test cases in Jira and MS test Manager• Managed the defect lifecycle, scheduled environment builds and validated end-user features through testing excellence

Sydney, Australia

• Team Leader for multiple teams, consisting of onshore and offshore resources, ranging from 4-8 people• Managed multiple POS projects simultaneously, which were being tested locally and offshore, for deployment around the country, reporting to up to 4 Project Managers• Co-ordinated, planned and managed the end to end test stream including: test phases, unit, system, integration, user acceptance and regression testing• Liaised with third party vendors for hardware, software and governance requirements• Managed on site testing at the one of the banks most prestigious projects – David Jones• Provided testing support for large clients remotely• Manage the day-to-day testing activities, including ensuring working environments, for hardware and software• Maintained and updated internal test lab with POS client specific requirements• Provided daily status reports and day to day defect prioritisation, tracking and resolution to relevant stakeholders• Provided daily status on project progress to Senior PM’s• Maximised Quality Control center, for test case creation and reusability and defect tracking reporting and analysis, to help identify recurring defects across environments, which was available in real time for the PM’s• Mentored permanent members of staff and assisted in the appraisal for internal career development

• Lead tester for the upgrade of Citrix XenDesktop 3 to XenDesktop 4, working closely with IBM and Citrix consultants.• Producing Test Plans in conjunction with the Test Managers overall Test Strategy. • Development of Testability Matrix, based on DBR and workshops with key stakeholders, both internal and external.• Followed Westpacs Enterprise Testing model to perform Risk Based and Static Testing, to identify key areas to test and find defects at the design stage.• Used Quality Centre for requirements, test case creation, test case execution and defect management.• Performed the role of Defect Manager for a month on a high profile Strategic Implementation Project in a trying and difficult environment, to bring stability and implement best practice processes.• Provided detailed Test Status Reports, outlining testing progress, environmental issues, defect progress and weekly summary to key stakeholders.• Mentored other testers in use and functionality of Quality Centre.• Assisted other projects with testing of Westpacs Online banking systems.

• Hired as an additional testing resource, within a week was assigned as lead tester.• SIT, UAT, regression and performance testing executed against a Websphere load balanced J2EE environment.• Writing and execution of test cases and plans from minimal requirements to a level to satisfy auditors, using HP Quality Centre.• Peer reviewed and provided feedback for Test conditions and Test scripts written by other team members.• Responsible for delivering testing schedules and advising scope of testing with current resources and potential business resources.• Provided updates either in meetings or via email, advising on testing progress, potential issues and impact to production release to key stakeholders on a weekly basis or as required.• Administered Quality Centre to customise for our specific project, including creating fields to be able to maintain synchronicity with JIRA used by the external Vendor.• Assisted external testing vendor with setup and analysis of stress and performance testing using Load Runner.• Provided workshop and mentoring for business users to enable them to perform UAT, using Quality Centre.• Performed production support of the J2EE application, for around 16 users, liaising with internal technical teams and external vendor for problem resolution.• Worked closely with developers (internally and externally) and environment administrators troubleshooting ongoing complex environment and load balancer issues being experienced in production.

Trip to South East Asia, UK and South America

Description/Responsibilities: • Succeeded to deliver as part of a 2 man AdviserCentral representative in NAB Melbourne on the brief from Sydney of make it happen, despite a myriad of IT and Business challenges.• Troubleshot complex environmental issues with the migration of the AC application from NT to XP resulting from the locked-down MOE security environment in NAB's headquarters.• Deployed AC software packages to Servers, Workstations and Briefcases via the hybrid deployment methods in NAB, requiring a very strong working knowledge of Wintel Technologies, Active Directory, Group Policy Object [GPO], Microsoft Terminal Services, SQL Server, RDTP, VM Ware, RIS, Virtual Server and Server Management Services [SMS].• Escalated, resolved and reported to senior management on progress/significance/risk of issues experienced in the promotion of MSI packages to the DEV, TEST and PROD environments.• Designed, implemented and maintained the defect tracking process using Mercury Quality Centre. I was responsible for seeing defects and enhancements through to resolution\implementation.• Created cohesion, resolved conflict and chased stakeholders in this stressful project environment.• Automated testing processes to speed testing turnaround by redefining certain processes, tracking SLA/OLAs and taking ownership of problematic relationships, without compromising test quality.• Technical SME ensuring quality assurance at pilot and implementation stages within the complex Build Factory where AC Servers, Workstations and Briefcases were being inefficiently built.• Engineered a detailed test strategy and estimated test effort for the upgrade of AC from Release 1 directly to Release 3 in the Virtual Test, Dev & Production environments of the NAB.

Description/Responsibilities: -• Responsible for defining and implementing the QA strategy.• Configuration of new defect tracking tool (Bugzilla) and migration of existing defects from Elementool with the technical architect.• Liaison with Project Managers to provide estimates of QA time required for new projects to external clients.• Creation and execution of test plans and test cases for various websites written in .Net, HTML, PHP with Eyeblaster Ads.• Providing support to external clients with new websites that have been released that included www.atmitchell.com NSW State library site and www.5thquarter.com.au a Carlton United Breweries WA site.• Assisting with Project Management when new features are required on an existing website.

North Sydney, New South Wales, Australia

Description/Responsibilities: - • Creation of test strategies test cases and plans.• Execution of test cases against software written in ASP.Net, HTML, C# & SQL Server 2000/2003.• Verification, modification and editing XML files produced and processed by the software (Notification Server).• Logging and tracking of problems through to resolution using Altiris Helpdesk solution.• Communicating project/task status to other members of team.• Participation in process improvement/change programs as appropriate.• Providing assistance to product support staff as appropriate.• Building test environments from 9x up to 2003 Server and creating, restoring and backing up SQL Server 2000/2003 databases as required.

Sydney, New South Wales, Australia

Description/Responsibilities: -• Responsible for all areas of the QA process, namely scripting and execution of all software testing against business and technical requirements.• Writing of functional and system test cases for the applications which were EFTPOS Terminals, written in (AS2805), our terminal emulator, which was written in Python2.2 and the website which was Java, XML, HTML and CSS2 on a Linux Red Hat 9 O/S.• Problems were raised and tracked and resolved using Mantis.• Regression and user acceptance testing.• Extraction, manipulation and verification of data within Oracle9i using Tora, prior to, during and post testing.• Meeting clients in a sales or support capacity.

Description/Responsibilities: - • I managed a team of 3 people in the QA environment and 2 people in Implementation and Post-Implementation.• Development and implementation of testing methodologies, processes and procedures.• Responsibility for organising and documenting releases to the live environment and providing and organising support for all releases.• Liaised with end users, business managers and finance departments to refine specifications and requirements for the development team,• Providing business hours 1st level and 24 hour 2nd level support to the entire business, ranging from our call centre to our Suppliers who used VB based applications over a dial up or ISDN network.• QA of new software, upgrading existing software, providing analysis and impact reports of releases made to systems at our warehouse.• Writing of functional and system test cases for Internet, Palm Pilot, Satellite Forms, C++ and VB6 applications, against business and technical requirements for a 3-tiered architecture.• Test execution, identification and reporting of problems within test cases, applications and environmental data.• Defects were tracked using Rational Clearquest.• Regression and user acceptance testing.• Training of staff where appropriate once big changes had gone live and providing documentation to aid with training.• Extraction, manipulation and verification of data within SQL Server 7 and SQL 2000, prior to, during and post testing.• Building test environments from basic NT and 2000-server configuration, including implementing services and SQL Server scheduled jobs.• Good understanding of IIS and SSL. I set-up and updated the certificates used internally and on the external website.

Description/Responsibilities: - • Generating functional test specifications with traceability to the LSS (Logical System Specifications), and FC (Functional Catalogue).• Identification of duplicate and contradictory requirements.• Generating test plans and test cases of the functional test specifications.• Development of test data.• Identification and resolution of problems within test specs, application code and test data following test execution.• Performing UAT with staff from the Home office and documenting any changes they may request.• Training staff from the home office in the use of the new systems.• Developing, supporting and updating an in house Access database that handled all test specs and error reporting for the Testing department.• Applications tested written in several languages and encompassed different technologies including bulk scanners, hand held bar-code readers, HTML, Software Imaging, VB6, C++, VBA for Word, Oracle and Java.

Leicester, England, United Kingdom

Detailed unit testing prior to basic functional testing.* Defining and executing test cases for the new Alliance & Leicester 'Further Lending'system, without user specifications and also without technical specifications.* Raising faults or change requests and prioritising them appropriately on an in-housedefect tracker.* When faults were fixed or new code was implemented, I would have to check that theenhancements worked as specified and regression test the system to check for any newfaults caused by the changes/fixes.* Performing UAT and training with staff from the Further Lending team on the newscreens.* In the last month of this position I was involved in specifying a completely newsystem. This entailed writing a statement of user requirements, designing new screens andliaising with other departments to meet with their requirements and utilise their systems.* The system had a VB front end, which sat on an Access database, linked to an IBMMainframe and operated on Windows NT.

Description/Responsibilities: - As a UAT I performed the following: * Creation and execution of test plans and scripts from business requirements.* Test data created using SQLPLUS.* Logging, tracking and resolution of defects in the in-house defect tracking system,liaising with developers and end users as required.* Regression, SIT and UAT testing of new and existing features.As technical support I performed the following:* Provided technical support to the test team for the following products: QA Run V2.6, QADirector V2.3.0, MS Access 97, UNIX B.10.20, Oracle V7.3.2 and Lotus SmartSuite for around20 users.* Test data creation using SQL to extract required data for test case scenarios at usersrequests.* Execution of UNIX scripts of IEF batch processes, simulating transactions of the liveenvironment.As an administrator for QA Director I was responsible for:* Setting up workgroups, users, templates, user fields,* Repairing, compacting and security of database.* Full support of director for our test team.* Converting users test procedures in QA Director into automated test scripts.* Evaluation of what could\couldn't be automated based on various factors.* Execution of automated scripts against IEF Generated Windows, Oracle back-end on a UNIXplatform.