Sabrina Amburgey Email & Phone Number

Atlanta, Georgia, United States

• Demonstrate ability to work successfully with a global, virtual team and client base
• Serves as the LMS (Learning Management System) Super User
• Organize and maintain content, which includes uploading, publishing, versioning
• Generate and manage activities, and run and create scheduled reports
• Manage roles, security, and permissions associated with the system
• Maintain data integrity such as course codes, descriptions, and other required information

Atlanta

• Resolve technical support issues in a timely, effective, and courteous manner.
• Continual interaction with clients, developers, and end users using phone, email, and live chat channels
• Review, test, and identify defects in technical training material, including eLearning modules, simulations, custom portals/LMS platforms, hardcopy stand-up instruction documents, collaborative technologies, and.
• Contribute to the ongoing improvement of project processes.
• Demonstrate ability to work successfully with a global and virtual team.
• Create and maintain the Technical Support knowledgebase

Seattle, Washington, United States, Remote

• Communicated with customers/drivers (verbal and written) with a problem-solving attitude.
• Understood the issue and made best use of the available resources to resolve the issue.
• Was able to escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they were delivered.
• Demonstrated ownership to resolve challenging customer issues and escalated when necessary.
• Provided excellent communication, both verbal and written with the Customers/Drivers, Customer Service Associates, Delivery Station Managers, and Delivery Associates in real time.
• Developed and/or understood the performance metrics to assist with driving business results.

Wise, Virginia, United States

• Developed teams skilled in areas of customer service, selling and communication.
• Tracked staff performance to assess training effectiveness.
• Made sure staff was up to date system use, policies, and procedures.
• Managed multiple projects, relationships, and outreaches with tight deadlines.
• Conducted employee surveys and interviews.
• Consulted with other trainers, managers, and liaisons for third party clients.

Wise, Virginia, United States

• Provided friendly, professional, prompt, efficient and accurate service in the origination and sales of consumer loan products.
• Educated the products and services to all members.
• Handled incoming member calls and internal calls including direct or hotline calls, which may include taking the loan application via phone.
• Interviewed and originated member loan applications for all Consumer Loans submitted via our remote channels. Origination activities include, but are not limited to: verification of income/employment, debts, assets.
• Informed members of necessary information required to complete loan applications. Completes loan requests by and prepares for review by underwriter.