Sam Caesar Email & Phone Number

Folkestone, England, United Kingdom

I solve technical business problems by evaluating business requirements and coming up with solutions in the form of products or services.Once given a problem, I'm not only in charge of finding answers, but also of actively leading the technical vision to success and implementation. I play a lead role in researching, introducing, testing, and implementing new technology solutions, infrastructure and SaaS tools as well as activley manging and maintaining all of these elements.

Folkestone

Planning and implementation of PPC, SEO, Outreach Strategy and Social Media Marketing, following up-to-date best industry practices.Running of and continual optimisation of key client accounts.Strategic planning and optimisation across client portfolio.Training agency partners in SEO best practices and tools.Development of teaching curriculum for company training resource.Champion of agency-wide reporting systems. (development, deployment and continued evolution)Process development of agency-wide PPC and SEO resources.Daily management and optimisation of PPC accounts for client accounts ranging from £1,500/month to £50,000/month media spend.On page, and off page search engine optimisation. Link acquisition. Management of social media accounts.Confident application and execution of in-depth SEO and PPC analysis based on a myriad of tools and databases, including (but not limited to) Google Analytics, Google AdWords, SEO Moz, SEMRush and Google Search Console.Implementation of tracking and goal set-up, in order to provide a basis for future optimisation.Constant monitoring of client sites for errors and taking corrective or preventative steps where necessary.

Folkestone, Kent, United Kingdom

London, United Kingdom

Maintaining communication to ensure 1st class service for customers of luxury purchases.Assisting customers over email and phone, in placing and tracking orders.Automation of manual systems to accurately log and maintain website databases and company analytics.Daily communication over the phone, email and chat with (but not limited to) Danish, German, Norwegian and Swedish customers. Sales support, delivery enquiries, complaints, and general knowledge requests regarding the company's product line and ensuring excellent service to provide customer satisfaction. Other responsibilities were to monitor the company's ecommerce site, writing and proofreading newsletters and keeping track of customer feedback and further implement these suggestions into in marketing strategies. Teamwork was essential in this position, as providing customer service at a high standard entails working shoulder to shoulder with other areas of the business.

Aarhus, Denmark

1st and 2nd tier support for B2C and B2B clients.Problem solving over a broad spectrum, ranging from customer usability, to manufacturing.Updating and maintaining of all customer logs, accurately within internal IBS04 systems.Assisting Support Management with ensuring customer requests for assistance were being managed in line with team best practices.Coaching and mentoring support engineers, managing customer escalations, and assisting in the hiring of new support engineers.