CXC Global is a leader in contingent workforce engagement and management.I was employed as a Senior BA in 2007 and worked in a number of additional capacities including QA Manager, BPM Manager and Internal Change Manager.The development environment in CXC followed waterfall SDLC for major works and Agile for BAU maintenance.

Shortly after commencing as a Senior BA within IT Development, CXC underwent an internal restructure (with goals for 2020). I was assigned to the newly created role of BPM/QA Manager reporting directly to the CEO.At this time the majority of CXC’s procedures were either undocumented or stored on local desktops / laptops. There was no common standard to this documentation and little or no measurement of process throughput.I introduced:• concepts of a Business Capability… Show more Shortly after commencing as a Senior BA within IT Development, CXC underwent an internal restructure (with goals for 2020). I was assigned to the newly created role of BPM/QA Manager reporting directly to the CEO.At this time the majority of CXC’s procedures were either undocumented or stored on local desktops / laptops. There was no common standard to this documentation and little or no measurement of process throughput.I introduced:• concepts of a Business Capability Maturity Model;• consistent business wide policy, process and procedure documentation;• a more formal yet simple check-in / check-out Document Management System (Excel);• Word templates for Policies, Processes and Procedures;• standard Visio process flow templates;• Test Centre that allowed mapping Business Requirements (and Solution Design) to Test Results (using Test Strategies, Test Scripts and Testing Resourcing Management);• concepts of a Project Management Office and PRINCE2 methodology;• formal System Development Lifecycle (including 6 weekly production Iterations);• Lean concepts including Five S’s; Value Stream Mapping; TIM WOODS and A3 Analysis;• EchoSign, GoToMeeting and GoToWebinar.I also assumed responsibility for the company’s CMS Intranet (Wikimedia linked to shared network drives).Process maps were created in Visio, published as PDFs on the Wiki with embedded links to Wiki pages and other published maps, policies and procedures. Show less

As a Senior BA I was initially employed in the consulting and software development arm of the organisation and was eventually seconded into KAZ Operations. At the time of my employment, KAZ employed 4,600 people with an annual turnover of $640M.

Access Gaming Systems (AGS) developed internet gaming software. All AGS customers operate exclusively in fully regulated European jurisdictions. In 2004 AGS moved development from Australia, to its European offices in Ireland closing Australian operations in the process.

Engaged under contract as a consultant within the "Professional Services" division of AWT.

My employment with Logica spanned over twelve years in Australia and United Kingdom.The nature of employment with a consultancy company such as Logica dictated that I act in a variety of diverse roles and adapt quickly to new environments. I joined Logica as a junior programmer / analyst in 1982 and, during the next 12 years, was outsourced in a number of roles including roles involving administration and direction of staff.