Perform IT audit, risk assessment, penetration testing, social engineering services, and security awareness training for customers located throughout the United States to ensure compliance based and best practice based security standards are followed. Recommended mitigation processes and consulted with customers to ensure understanding of risks and remediation.- Penetration Testing (Internal and External)- IT Risk Assessments- IT Audits- Social Engineering- Security Awareness Training

IT Systems Specialist

As one of the first employees, built the operational systems and network infrastructure, including processes, policies, and standards, for an ISP as it grew more than ten-fold to support 5000+ customers and 25 employees at 2 locations, covering 3 islands. Applied strengths in people and team skills to work with business management to plan for network, security and VPN implications. Supervised field technicians.Created a competitive advantage for the company by leading a project to deliver internet access at more than 5 times the speed of competitors at virtually no extra cost. Trained all network and helpdesk technicians to systematically approach and troubleshoot customer service calls. Designed an easy to follow flow chart to guide them through each step, with a clear escalation policy to ensure rapid resolution. Preferred for top tier customer concerns. Designed, configured, and implemented network system design for LAN/WAN connectivity. Maintained network maintenance and upgrades including hardware and software installation and configuration. Performed network monitoring and analysis, and performance tuned systems.In a weather vulnerable region, established an emergency hurricane preparedness guide with step by step action items based on expected wind speeds to protect WAN, operations center, and quickly restore service. Supported business growth through network capacity planning and management to support expansion plans. Handled procurement of network hardware/software to ensure resources were available to meet increased demands. Researched, tested, and configured throttling algorithms to allow users to “burst” download speeds based on time and past running average usages. Designed and implemented a centralized customer database to track issues, retain issue history, and to simplify the process of adding new customers.

Network/System/Web Administrator – served in a number of different technical roles.As a Helpdesk Technician and Network Administrator, provided end-user computer support to 6,000 base network users and 7,000 customers assigned to 7th Air Force. Monitored, identified, and resolved hardware/software failures for workstations, laptops, servers, and network infrastructure. Part of team effort to replace 2,100 computers, largest replacement project in Pacific Air Force history.As a System Administrator, recognized with an achievement medal for significant contributions. Selected for tiger team to correct security vulnerabilities in 100+ computer systems, contributing to Squadron receiving “excellent” rating during Unit Compliance Inspection.Protected critical national security information by removing all traces of classified information from unclassified networks.Managed 21 Application servers, Remote Access Server, and 45 Virtual Private Network clients. As a web administrator, managed operations of 3 IIS (Internet Information Services) web servers and a staging server hosting 53 websites, 21 application servers.As Lead Webmaster, developed and maintained 60 pages on Tyndall AFB public web site. Provided technical support and training for staff members responsible for maintaining web pages.