Sam Child Email & Phone Number

Edenbridge, Gb

Lead and manage four Agile squads, overseeing teams across diverse geographies: an offshore team in China; a mixed UK and India team; a full UK team; and a full India team. I ensure seamless collaboration and consistent high performance across all teams.Drive agile methodologies, collaborating closely with Product Owners, Scrum Masters, and Business Analysts to cultivate effective communication and ensure efficient project delivery.Spearhead the delivery of key initiatives for the Axi Mobile App and both internal and client-facing portals. I lead the successful launch of new features and products that align with business objectives.Optimise product delivery processes, ensuring alignment with Agile practices, timely project completion, and adherence to high-quality standards.

Led and managed the entire delivery function, overseeing a portfolio that included a Web 3.0 racing platform and AI-driven music industry solutions. Successfully aligned project outcomes with client expectations and business goals.Built and developed a high-performing team of Project Managers, Product Managers, UX Designers, and Researchers, creating a culture of innovation, collaboration, and excellence.Maintained key client relationships, acting as the primary contact for senior stakeholders. Implemented streamlined processes for client onboarding, project setup, and post-project support, ensuring smooth transitions and ongoing client satisfaction.Managed third-party relationships and contractors, including external testers, DevOps, and 24/7 support, to ensure seamless project integration and success.Integrated Agile methodologies with necessary Waterfall elements ensured flexibility while meeting specific client requirements.Drove financial transparency and project health tracking, implementing tools and processes for near real-time reporting on project performance, health, and finances, enabling informed decisions on resourcing and business development.Collaborated closely with the C-suite (CEO, COO, CTO), delivering regular updates on project performance, risks, and strategic initiatives, contributing to company vision and values.

London, England, United Kingdom

Led the successful transition of Digital Detox into EY following the acquisition, working closely with the EY Acquisition team to transfer clients, tools, and contracts, ensuring seamless continuity of project delivery.Supported the integration of the Digital Detox team into EY by collaborating with the resourcing team to align team members with suitable projects based on their skills and experience, facilitating a smooth onboarding process.Spearheaded significant operational improvements with a UK-wide internal recruitment transformation initiative, streamlining processes to reduce EY recruitment timelines; improve candidate experiences; and enhance control and oversight for the recruitment team.Established and led a Project/Delivery Management community within the EY Digital Engineering team, promoting best practices, governance, and cross-functional collaboration to strengthen project delivery across the organisation.Led a data transformation project for BEIS, overseeing the evaluation and migration of existing data packages to a new portal, ensuring optimal data capture and maintenance practices.Contributed to new business development efforts by participating in various bid processes, and leveraging technical and project management expertise to secure new opportunities.

London, England, United Kingdom

Led the delivery of the entire portfolio of projects and ensuring consistent, high-quality outputs. This resulted in a record year in revenue by implementing effective processes and building a strong, high-performing team.Built and managed a team of 6 direct reports, fostering a collaborative, adaptable, and high-performing culture.Managed resource allocation and capacity planning across the agency, ensuring projects were properly staffed and aligned with business needs.Key client contact, managing relationships with senior stakeholders across all projects and accounts. Successfully balanced client requirements with Agile methodologies, integrating elements of Waterfall where necessary while maintaining Agile ceremonies and practices.Managed all contractor relationships, ensuring optimal resourcing for all projects, and maintained partnerships with nearshore and offshore teams, as well as third-party providers (e.g., external testers, DevOps, 24/7 support).Owned contract management, overseeing the creation and maintenance of all client and third-party contracts (MSAs, SOWs, NDAs), and negotiated terms to benefit the business.Streamlined delivery processes, introducing governance frameworks, documentation templates, and tools to standardise project setup, execution, and completion. This included implementing a new system for tracking project health and finances, enabling real-time decision-making and improved resource allocation.Achieved ISO 9001 certification, managing the certification process and ensuring ongoing compliance, which enhanced the business’s credibility and operational excellence.Collaborated with Sales & New Business, influencing project acquisition strategies and ensuring smooth transitions from sales to delivery.Monitored the financial health of projects in collaboration with the Finance Director, providing regular reports to the board on performance, forecasts, and alignment with financial targets.

London, United Kingdom

Led multi-market digital transformation for Vodafone, overseeing a multi-million-pound B2B project that transitioned an offline process to an online platform, significantly enhancing speed and efficiency for business customers. Managed a cross-functional team including Scrum Masters, UX/UI Designers, Developers, Solution Architects, and Business Analysts from both Digital Detox and Vodafone.Directed end-to-end delivery for LawCAB’s university application system overhaul, streamlining the candidate application process and improving data management capabilities. Post-launch, managed ongoing support and product enhancements, ensuring alignment with client requirements and product roadmap.Optimised operational processes within the delivery team by implementing a new time, budget, and resource tracking tool, resulting in improved project health monitoring and clearer financial insights across the organisation.Oversaw client accounts and delivery for various other key clients, contributing to successful project outcomes and fostering strong client relationships.Contributed to sales and new business development, supporting the acquisition of new clients and the expansion of existing accounts.

Directed a diverse range of projects, including advertising campaigns, large-scale web builds, and bespoke digital solutions for high-profile clients such as Santander, Sky/NOW TV, Royal Air Force (RAF), and Women’s Aid.Oversaw the complete relaunch of the RAF recruitment website, managing the project from inception to launch. Implemented Agile methodologies to deliver a robust MVP on schedule and continued to oversee the site's ongoing development and maintenance. This project was the first of its scale at WCRS and involved coordinating a large, multi-disciplined team and maintaining direct client engagement.Led high-profile projects, including the digital branding of Wembley Stadium for the Capital One Cup Finals (2015 and 2016), and RAF’s ‘Sound Skills’ and ‘Brain Ops’.Spearheaded the multi-award-winning Women’s Aid DOOH campaign - ‘Look at me’, recognised for its impactful execution and innovation.Supported and mentored Project Managers, including line management of Junior Project Managers, enhancing team capability and project execution.Collaborated with senior management to ensure digital projects aligned with company goals and maintained a strong digital presence within the agency.