• Design and execute small to medium complexity business projects, working independently and collaboratively with cross-functional teams to gather and analyze information, identify challenges, and recommend innovative solutions.• Define key performance indicators (KPIs) and develop comprehensive reporting formats to monitor and track performance.• Identify tools, methodologies, and partnership opportunities to address business challenges and enhance organizational effectiveness.• Develop, maintain, and analyze performance reports; provide actionable insights and recommendations to management based on data analysis.• Conduct in-depth research and analyze specific work problems or procedures, offering solution recommendations to internal stakeholders and clients.• Safeguard and maintain the confidentiality of sensitive information, ensuring data integrity and compliance.• Proactively plan and manage small to medium complex projects, identifying risks and implementing mitigation strategies to ensure project success.• Develop work plans, closely monitor project activities, fast-track schedules, and report progress regularly to relevant stakeholders.• Support continuous improvement by reviewing management reports and suggesting actions to optimize business performance.

• Establishing and maintaining contact with referral sources, hospitals, physicians, Case Managers, and insurance companies.• Proactively communicates schedules and changes with clients, homecare aides, referral sources, team leads and managers.• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required.• Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.• Participates in developing new business ventures and prepares presentations to potential partners.• Ensures compliance with local, state, and federal laws as well as with company policies and procedures.• Acts as a liaison between referral resources and branch staff.• Records and maintains accurate documentation of the client's condition and overall service.• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.

• Maintain fruitful relationships with clients and address their needs effectively.• Crafting business proposals and contracts to draw in more revenue from clients.• Attending networking activities to research and connect with prospective clients.• Reviewing clients feedback and implementing necessary changes.• Research and identify new market opportunities.

• Respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email.• Find the resolution and ensure the clients expectations are met in a timely manner.• Provide basic product/service training to new customers.• Work closely with quality assurance and engineering department for product design and development.• Communicating with Engineering team to fix the existing issues and thereby helping with product improvement.• Prepare weekly and monthly customer support reports that helps to identify actionable insights related to the customer experience.