Sam Clay Email & Phone Number

This role combines leadership and operational excellence. I am primarily responsible for tackling the Services and Customer Success department's most important priorities set by the CCO through the orchestration of activities owned by constituents across the entire organisation. A role that is instrumental in the success of the overall organisation.As Onclusive pivots quickly to technological advancements and servicing shifts, by using my commercial experience, I ensure that our transformation takes into account the big picture, considering core business drivers and the benefits of true change management. To do this I do the following: Own planning and internal business operations for top management initiatives; monitor and drive all key programmes across the Customer Success organisation. Ensuring rigorous, disciplined follow-through and alignment to Onclusive's strategic priorities.Own key operational initiatives, global client NPS, company QBRs, planning sessions, department global town halls, amongst others.Develop and maintain solid working relationships with senior stakeholders and all owners of key initiatives and programs across Onclusive.Providing guidance, mentoring and coaching to new Customer Success teams, including the temporary management and establishment of different markets/functions within the Success organisation as required. Including global centres of excellence and local market Customer Support and Customer Enablement functions.Identify areas for improvement across the organisation, and make actionable recommendations; acting as a thought partner to the CCO, and other key stakeholders, to proactively identify opportunities for growth and efficiency within the department.Using excellent story telling abilities combined with robust analysis of critical insights, to create, present and deliver executions plans.

London, England, United Kingdom

- Managing a department of 50+ client service specialists within Reputation Intelligence business in the UK- Drive a customer support vision to deliver a best-in-class experience to our clients and ultimately make both our clients and the business more successful- Responsible for all client service-related activity and the management of the client service department- Leading a department that is both proactive and responsive, and which takes pride in meeting and exceeding customer expectations- Put customers' voices at the heart of the business, using customer insight to shape and improve services across Client Service and the wider business.- Develop and embed a culture of excellent customer support across the entire department- As part of the Senior Leadership Team, play a key role in decision making for UK with the customer always in mind

London, England, United Kingdom

The primary responsibility of the role is to manage a business development team. To manage the team effectively in order to grow and maintain revenue and product streams from our existing clients by building an awareness of the expanding Kantar Media service range through senior level relationships and appropriate sales and promotional activity. Main ResponsibilitiesManage a Business Development team comprising Account Consultants, Senior Account Executives and Account Executives Ensure the team are on top of client retention and growth within their respective account bases and delivering against agreed goals and objectivesEnsure the team are engaging with every client within their account base so they are fully aware of all services and utilising each of them effectively Creating team ethic that is focused on becoming a major contributor to the success of the Brand and Public Sector Business Development Department Compiling, shaping and adjusting a sales strategy aimed at delivering personal and team targets

I currently work as a Business Development Director responsible for growing the Millward Brown UK client base and footprint. I have the pleasure of introducing an industry leading, research-based product suite that genuinely impacts a clients bottom line, and provides the insights for brand-led growth. I am the first point of call for the majority of new prospects, and I consult with them to introduce and advise on the most appropriate research-based solutions that will generate a positive impact on their business. As such I lead the process of responding to competitive briefs and tenders on behalf of MBUK, submitting thought provoking proposals and delivering impactful pitches.

Warwick

Kantar is home to the worlds largest research, data and insight brands. The new ‘Kantar First’ initiative will encourage and facilitate working together across operating brands to better meet clients’ needs. In 2017 I will be completing 5 placements within Kantar brands in order to better understand the offer, to identify cross Kantar new business opportunities and devise a cross Kantar sales strategy to ultimately drive growth.I will be undertaking the following placements:Jan 2017 - Kantar MediaFeb 2017 - Kantar PublicMar 2017 - Kantar WorldpanelApril 2017 - Kantar Added ValueMay 2017 - Kantar Futures

In this role I worked in the Brand and Comms practice at international market research agency Millward Brown. Millward Brown specialise in both quantitative and qualitative research techniques that help clients to grow their brands. With a particular focus on pre-testing, digital communications and brand tracking I worked for market-leading FMCG clients with some of the most well-known brands both nationally and internationally.

Preston, United Kingdom

Representing a professional business as the primary contact point for customers. Communicating with a vast cross section of the local community, often in a high stress situation. Over time I have been afforded higher levels of responsibility, including the ordering of prescriptions and the management of Monitored Dosage System tablet trays.

Lancaster, United Kingdom

Selected as one of a small number of students to take part in research for this rapidly expanding organisation based at Lancaster University. Demonstrating an ability to analyse vast quantities of data in a time efficient mannerWorking individually and then also as part of a team towards common goalsUsing both qualitative and quantitative research methods.Liaising with external organisations to conduct collaborative research, such as The Institute for Strategic Dialogue.

Preston, United Kingdom

Responsible for ensuring the well being of on average 15 elderly residents, for which a high level of professionalism and dedication was required. One particularly important part of my role was communicating with the elderly residents, over time developing friendships that would ensure they were content and happy during my shifts.The nature of work in a care establishment required a high level of reliability, as routine and timekeeping are of vital importance to the wellbeing of the residents.

Bachelor Of Arts (B.A.), History And Politics, Upper Second Class Honours

Activities and Societies: Golf Society (founding member), Squash internal league, 6-a-side football team captain.

Education record