Sam Norman Email and Phone Number
cardiff, cardiff, united kingdom
Sam Norman's Location
London Area, United Kingdom, United Kingdom
Sam Norman's Contact Details
Sam Norman work email
- Valid
- Valid
Sam Norman personal email
n/a
About Sam Norman
An accomplished and experienced customer-focused professional. Highly skilled and loyal Project Manager with the ability to develop and deliver pioneering programmes whilst managing highly complex budgets. Able to communicate and influence at all levels particularly skilled and experienced at managing senior and political stakeholders, with the ability to manage change.
Sam Norman's Current Company Details
Transport For Wales
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Senior Information Technology Project Manager at Transport for Wales
cardiff, cardiff, united kingdom
- Employees:
- 443
Sam Norman Work Experience Details
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Senior Information Technology Project ManagerTransport For Wales Jan 2021 - PresentPontypridd, Wales, United Kingdom
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Project ManagerTransport For Wales Jul 2020 - Jan 2021Cardiff, Wales, United Kingdom
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Smart Ticketing Delivery Manager / Cbo CommercialRail Delivery Group Feb 2018 - Apr 2020London, England Metropolitan Area• Relationship management and contract extension and negotiations with key suppliers for Smart Ticketing on National Rail with a view to ongoing support, ensuring capability and capacity and future developments• Developed and implemented the Smart Ticketing Scheme across all Train Operating Companies leading to Digital Ticket Scheme development• Led, engaged, established and managed relationships with Third Party Retailers -
Head Of Commercial InnovationC2C (Trenitalia C2C Ltd) Nov 2017 - Feb 2018London, England Metropolitan Area• Strategy/management areas included ITSO, Oyster, CPAY, station and online retail and technology developments, B2B sales, system integration, future specifications and development, programme management and delivery of commercial retail activities• Responsible for identifying, developing and implementing new technologies • Designed and developed Part 11 solution for Smart Ticketing on ITSO for on station fulfilment for both Proof of Concept and Production Trial• Led c2c’s engagement with DfT for Smart Ticketing on National Rail Programme• Member of London and South East Ticketing Working Group, ITSO Steering Group -
Head Of Smart TicketingC2C (Trenitalia C2C Ltd) Mar 2015 - Nov 2017London, England Metropolitan Area• Led c2c’s Smart Ticketing initiatives• Responsible for c2c’s migration to Rail Delivery Group Central Back Office (South Eastern Flexible Ticketing)• Delivered Automatic Delay Repay, UK first enabling customers to receive the compensation they are entitled to without having to claim• Designed, developed and delivered UK first Flexible Season ticket, meeting government and passengers demand for the product• Drove increase in smart ticketing in excess of 50% of all journeys on smart tickets, and over 50% of annual season tickets onto c2c’s Smartcard• Designed operational processes for Smart Ticketing across the company
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Smart Ticketing Development AnalystSouthern Railway Jan 2014 - Jan 2015Croydon, England, United Kingdom• Designed, wrote and implemented processes for Go-Ahead’s the Key Smartcard • Introduced innovations which saw customer take-up increase by 1400% in just 2 months• Developed comprehensive understanding of ITSO technology and applications of its usage across the public transport sector• Programmed staff engagement around project milestones• Led cross-function support to deliver the first ITSO compliant smartcard to include Travelcards -
Development ManagerTransport For London Apr 2007 - Sep 2013London, England Metropolitan Area• Reviewed, de-scoped and prioritised spending through various techniques including value engineering with a view to the decline in the economy and collapse of the PPP contract• Ensured that the customer was focal beneficiary to all spend• Developed major understanding of funding mechanism, whilst aware of budgetary constraints• Managed and communicated to external stakeholders, partners, and suppliers to ensure London Underground would gain the best product and value for customers• Represented the of Strategy & Service Development directorate in scoping design, construction, and acceptance of station redevelopment• Project managed ad-hoc improvements at various stations which including managing external stakeholders and authorities -
Programme Manager (Secondment)London Transport Museum Apr 2011 - Apr 2013London, England Metropolitan Area
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Stakeholder Engagement ManagerTransport For London Jun 2006 - Apr 2007London, England Metropolitan Area• Responsible for stakeholder relationships for the Circle, Metropolitan, District, Hammersmith & City, East London and Waterloo and City lines• Successfully led the first phase of consultation and stakeholder communication for the design of the new “S-Stock” train fleet which entered service in 2010• Planned and delivered stakeholder events around major project milestones• Developed and delivered a successful communications strategy for the closure of the East London line in December 2007• Successfully delivered the stakeholder engagement for the re-opening of the Waterloo & City line following complete closure for modernisation works• Relationship holder for London Travel Watch, the statutory passenger watchdog
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Consultation ExecutiveTransport For London Nov 2005 - Jun 2006London, England Metropolitan Area• Managed Transport for London’s consultation process for bus service changes and alterations• Liaised with stakeholders including MPs, London Assembly Members and statutory bodies• Developed and implemented robust practices and protocols, leading to increased efficiencies and legal compliance, whilst managing a large team of staff• Oversaw Transport for London’s investigation and response to statutory bodies, appeals, and complaints
Sam Norman Skills
Stakeholder Engagement
Management
Stakeholder Management
Change Management
Project Management
Public Transport
Smart Ticketing
Training
Itso
Smart Cards
Leadership
Policy
Railway
Rail
Public Relations
Marketing Communications
Social Media
Research
Press Releases
Corporate Communications
Budgets
Microsoft Office
Customer Service
Media Relations
Editing
Strategic Communications
Budgeting
Contactless Payments
Project Scope Development
Public Transport Planning
Technical Writing
Public Speaking
Microsoft Word
English
Consultation
Value Engineering
Frequently Asked Questions about Sam Norman
What company does Sam Norman work for?
Sam Norman works for Transport For Wales
What is Sam Norman's role at the current company?
Sam Norman's current role is Senior Information Technology Project Manager at Transport for Wales.
What is Sam Norman's email address?
Sam Norman's email address is sa****@****oup.com
What skills is Sam Norman known for?
Sam Norman has skills like Stakeholder Engagement, Management, Stakeholder Management, Change Management, Project Management, Public Transport, Smart Ticketing, Training, Itso, Smart Cards, Leadership, Policy.
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