Sam Oakley Email & Phone Number

Prague, Czechia

Amsterdam, North Holland, Netherlands

When I joined Expereo, it was going through an exciting digital and cultural transformation, to become a trailblazer in its industry. My area of responsibility was a domain of disenchanted users, who had just been through a painful and delayed go-live of Salesforce, their new CRM, which had a lot of issues and severe process gaps because it was launched too early.I transformed the relationship between the user communities and digital, helping both sides appreciate the others' challenges and pain points. I set up processes and feedback loops, de-mystified the product direction, and provided focus and clarity to the development teams.I have since led a couple of large migrations and numerous improvements to usability and the range of capabilities offered by our Salesforce solution. The impact is staggering - Salesforce has led to incomparably improved user experience, having the system guide users through processes, and the system improvements alone have led to a 25% reduction in time to deliver services.Now, we are looking at further improving communication, visualisation, process flows, automating key steps of the user journey, and utilising AI to enhance operational effectiveness. The aim is to elevate the role of users from a largely administrative one, to one focused on problem and solution management, having the system manage the mundane aspects of the day-to-day work.

Amsterdam, North Holland, Netherlands

Schluss is a Foundation, whose mission is to give people control of their personal data.At Schluss, I worked on the development of a personal data vault, to help users get their personal data from primary sources and choose with whom they share their data, for what purpose, and for how long. Part of the work involved helping users create and manage a digital identity for themselves, which gave them greater control over how their identity was used online.At Schluss, we blazed a trail by creating various new, privacy-friendly technologies from the ground up to achieve our mission. This included verifiable credentials based on distributed blockchain technology and an architecture designed so that no one, not even Schluss, could view the contents of someone's vault - or even know when a new vault was created.My highlights included being able to coach a development team in Agile and Scrum practises; being the Product Lead for a multi-organisational, government-sponsored programme to help users assign caretakers of users' personal data after their death; and being able to see a cool, innovative product with a purpose grow.

Amsterdam, North Holland, Netherlands

In my time at Globalinternet, I helped lead an Agile Transformation throughout the organisation and an overhaul of Salesforce, which we were using as our main CRM and fulfilment system. My key achievements included:- Delivering a future-proof implementation of Salesforce CPQ, by ensuring the business fully understood their requirements and that only the right things were built.- Setting up a new business function, focused on customer success and retention.- Automating parts of the quoting process to introduce a real-time, global quoting capability.- Defining clear processes and guidelines for the Business Development function, for lead qualification RFP management and onboarding.- Further developing and maintaining Globalinternet's automation capabilities, enhancing quoting and product APIs with our customers and providers.

London, England, United Kingdom

In my time at Capita Transformation, I held multiple roles. These ranged across different branches of Government and different projects within these. I was also selected for the Future Leaders Programme, for consistently high performers who show potential for early advancement. My roles in Capita included:Central Government Client (Apr '18 - Jun '19)Introducing client to a user-centered approach to Project and Programme delivery and working concurrently on three Projects to deploy new products to the organisation:- Leading a team to introduce a new cross-Government messaging capability to various Government Departments- Developing a desk availability tool based on windows events to enhance the benefits of hot desking- Overhauling their desktop system to be more aligned to other, closely related Government DepartmentsProjects involve understanding the key business drivers and constraints; capturing, analysing and modelling requirements; and measuring the business attitudes towards the changes.Central Government Client (Oct ‘17 – Mar ‘18)As part of the client’s Information Management (IM) strategy, I developed a roadmap of the tools and systems to meet the organisation’s strategic IM needs over the next 10 years and supported development of a model to benchmark the organisation’s level of maturity towards IM.

London, United Kingdom

Central Government Client (Feb ‘17 – Oct ‘17)I managed the national rollout schedule and MI database for deploying various IT services to over 1000 courts, prisons and HQ buildings across the country. The schedule was under great scrutiny from the client business and was therefore an exceptionally high profile deliverable. When I joined the team, I developed a leaner process for managing updates and change control which ensured greater accuracy and speed of reporting. I also planned the rollout schedule both at Programme level and for various individual workstreams.Central Government Client (May ‘16 – Feb ‘17)Starting from virtually a blank slate, I worked in a team of two to define the scope, plan the work and set up the governance and monitoring processes for a project to remedy deficiencies over 1000 sites to prepare them for installation of new IT services.

Welwyn Garden City

Part of the University of Hertfordshire group of companies, Exemplas is a nationally recognised expert in SME business development.I worked with the commercial arm of Exemplas, providing training and solutions for organisations regardless of size. My main focus was on management and customer service training and offered bespoke training and consulting services designed around customers' needs. I also worked closely with the Chartered Management Institute (CMI) and Institute of Customer Service (ICS) to offer formally accredited courses and provide managers and customer facing staff with professional qualifications.In my time at Exemplas PI, I conducted research into driving innovation and entrepreneurship in local economies; designed and run training needs analyses, 360° feedback reports, and employee engagement surveys; developed training courses and materials to meet clients’ needs; conducted data analytics and written reports for large consulting programmes; and managed numerous training projects from start to finish ensuring objectives are recognised and met, seamless training delivery is maintained, and impact is measured and assessed, so the benefits are clear to the customer.

Welwyn Garden City

My role in my summer job at Exemplas was to provide crucial administrative support in a variety of areas. My responsibilities included co-ordinating trainers' work and availability, reviewing potential for expanding business model into a different direction, developing an easy to modify format for employee CVs, managing project finances and branding training and promotional materials. I worked mostly on international projects funded by the European Commission however I also gained valuable experience working on more commercial projects.

Bachelor Of Arts (Hons), Philosophy, 2:1

Activities and Societies: Grey College badminton club - captain and coach '12-'14 president '13-'14, Phoenix Knights Ultimate Frisbee.

Education record