Samantha Coombs Email & Phone Number

Long Island City - Jackson Park: 1871 Apartments

New York City Metropolitan Area

New York City Metropolitan Area

Jersey City, NJ - Portside Towers: 527 Apartments Brooklyn, NY - The Brooklyner: 490 Apartments*2019 Sales Coach of the Year for the New York Metro Region*

71 Broadway: 238 Apartments

*2017 Community Manager of the Year for the New York Metro Region*-Build community and industry knowledge by identifying trends to prepare for future occupancy needs and offering recommendations and training.-Manage the leasing process by guiding the team through effective sales strategies and follow-through.-Support maintenance operations by partnering with my Maintenance Manager to provide a fantastic product through preventive maintenance, timely and efficient repairs, and a highly organized make-ready process.-Partner with my Regional Manager to prepare and follow an operating budget and to plan community capital improvements, repairs, contract developments, and negotiations.-Orchestrate all accounting functions associated with the property, including processing invoices, paying bills, and assisting the accounting department with collections, evictions, and managing resident accounts-Drive the community to continued operational success by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.-Focus on performance metrics ranging from customer loyalty scores to sales conversion rates to apartment turnover efficiency.

The Tate & One Union Square South: Total Of 552 Apartments

-Upheld Related Rentals Brand Promise: “Expect More At Home”-Managed delinquency through rent collection and assisting with the nonpayment legal process, tracked lease violations and pursued holdover action when applicable-Supported maintenance and leasing operations by working together as a team to ensure successful building operation, collaborated with and assisted the affordable housing and accounting departments-Made purchases and processed invoices in accordance with the operating budget, assisted with variance explanations-Mentored maintenance and concierge employees and aided in their growth and development-Tracked performance through resident surveys and took immediate action to remedy any open issues and implemented changes to improve customer service, building maintenance and the leasing process-Handled all office administration and filing duties including annual rent registrations and final billings-Supported and directly reporting to the District\Regional Manager

Westchester, Brooklyn And Manhattan Ny

Ava DoBro: 500 Apartments: Lease-Up: BrooklynAvalon White Plains: 407 ApartmentsAvalon Midtown West: 550 ApartmentsAvalon Ossining: 168 Apartments: Lease-Up: Ossining, NY-Turned leads into leases with effective sales strategies-Aided with resident retention and satisfaction by handling resident issues and renewal conversations-Managed resident files and facilitated move-in and move-out processes-Coordinated with the maintenance department to ensure proper execution of work orders and building maintenance-Worked hand-in-hand with construction and maintenance teams on lease up projects to get apartments delivered and on the market

-Handled reservations, dealt with requests and complaints in a quick and efficient manner, monitored and trained front desk personnel and acted as a concierge for the facility and local area.-Upheld the club's responsibility to hospitality and exemplary service, established rapport with members and guests, and worked in collaboration with other departments to ensure utmost satisfaction.-Cross trained to help the food and beverage department with large banquet events.

-Shadowed the general manager and front desk managers in order to learn the responsibilities and tasks needed for hotel operations.-Developed knowledge of the housekeeping department by training as a room attendant and executive housekeeper, along with knowledge of the maintenance department and breakfast services.-Assisted management with inspecting rooms during their renovation process and took part in the deep cleaning process in order to put guest rooms back into inventory.

-Handled reservations, maximized revenue and promoted sales on low occupancy nights, monitored and organized guest satisfaction surveys, and provided excellent customer service.-Assisted the food and beverage department when needed.