Sam Cove Email & Phone Number

Mountain View, Ca, Us

• Own product strategy, roadmap, delivery, and metrics for Coursera's assessments platform, serving 100M learners and 500+ educators• Launched an AI-powered assessment generator, accelerating assessment authoring (and reducing human work hours) by 40% • Developed an AI-powered skill assessment platform, enhancing skill mastery for learners and employers, enabling a multi-million dollar skills-based learning pipeline • Built new metric frameworks and dashboards to identify, measure and analyze key metrics to continuously align to company goals and improve our learning platform• Deeply collaborating with a cross-functional, remote, team including Engineering, Design, Data, Marketing, Services and other Product teams in a remote global org• Coaching new PMs, Designers and Engineers as our organization grows

Mountain View, Ca, Us

• Led degree student and educator retention enabling fully online degrees from major brands at less than a third of typical tuition• Developed a multi-team 3 year product strategy and roadmap validated through learner and educator research and testing; partnering with Research, Data, Design & Engineering leveraging Product-Market Fit frameworks• Shipped stat-significant retention driving AI-driven student nudges and ML-powered analytics. Also launched a new student homepage, third-party integrations with Slack & Zoom and external developer APIs• Improved learner engagement and saved $5M over three years by integrating a new ID Verification service from organizing the RFP through to final selection and launch

Mountain View, Ca, Us

• Built and led the team of six senior partner-facing Program Managers who managed partner success with universities launching and running degrees on Coursera.• Grew our degrees portfolio from single to double digit millions in revenue through launch of new programs and scaling of student cohorts• Owned customer product insights, leading requirements gathering, design feedback and testing with partners and learners and competitive benchmarking

Mountain View, Ca, Us

• Led the design, launch and run of programs for a brand new business line - Coursera's first three degrees to $X0M annual revenue within 3 years• Developed student recruitment and success plans, using data to gain alignment and resourcing with internal and external partners to improve retention funnels and grow programs with an average CAGR of >60%.• Selected for Coursera's first ever High Performance program and promoted to first people manager of a high-profile revenue growing team

Redmond, Washington, Us

• Led implementation of Office 365 at Facebook for over 21,000 users, resulting in positive PR for Microsoft from The Wall Street Journal, ZNet and Business Insider• Built the partnership for Windows Server on Google Cloud, creating the third-largest Windows ecosystem in the world for 10k+ enterprise organizations• Consistent record of exceptional territory growth for example growing territory from $1.5M to $5M in 2016 against a $1.8M target• Promoted four times in four years versus average of once every three years

Redmond, Washington, Us

• Collaborated with Windows engineering on a change to Windows Server which led to over $20M of customer savings and a $150M Microsoft pipeline• Managed global operational teams across all phases of software delivery from envisioning and requirements to implementation and support• Delivered record customer satisfaction results including leading a major media organization to its first positive satisfaction with Microsoft in over five years• Selected for Microsoft’s High Performance (Top 2%) leadership talent program

Redmond, Washington, Us

• Launched a new Microsoft UK intranet to unify sales, consulting and support with over 400 weekly active users within two months of release to drive productivity.• Developed requirements, prototypes and final designs for a search engine to surface customer data. The resulting product saved over 6,500 people hours per year.• Supported development of a new brand identity for an organization of 500 people which was later also adopted by peers across the US, France, Italy & Canada.

• Created websites for small businesses including fine dining restaurant Thai on Wye and Oxford & King, a bespoke furniture company using web standards (e.g. HTML 5, CSS & JavaScript)• Programming experience includes C, Java, Python, VBA and Lisp, and OpenGL

Hereford, Gb

• Implemented a desktop refresh – including client OS, productivity and LOB applications, and network devices• Supported end user productivity issues, such as compatibility problems in a hybrid XP/Vista environment, resulting in the customer renewing our contract three times (originally 3 months, extended project scope and duration to 12 months)

Bsc (Hons), Computer Science

A-Levels, Mathematics, Government & Politics, Computing, Critical Thinking, General Studies And A/S Psychology