Sam Cove Email & Phone Number

Mountain View, CA, US

• Own product strategy, roadmap, delivery, and metrics for Coursera's assessments platform, serving 100M learners and 500+ educators
• Launched an AI-powered assessment generator, accelerating assessment authoring (and reducing human work hours) by 40%
• Developed an AI-powered skill assessment platform, enhancing skill mastery for learners and employers, enabling a multi-million dollar skills-based learning pipeline
• Built new metric frameworks and dashboards to identify, measure and analyze key metrics to continuously align to company goals and improve our learning platform
• Deeply collaborating with a cross-functional, remote, team including Engineering, Design, Data, Marketing, Services and other Product teams in a remote global org
• Coaching new PMs, Designers and Engineers as our organization grows

Mountain View, CA, US

• Led degree student and educator retention enabling fully online degrees from major brands at less than a third of typical tuition
• Developed a multi-team 3 year product strategy and roadmap validated through learner and educator research and testing; partnering with Research, Data, Design & Engineering leveraging Product-Market Fit frameworks
• Shipped stat-significant retention driving AI-driven student nudges and ML-powered analytics. Also launched a new student homepage, third-party integrations with Slack & Zoom and external developer APIs
• Improved learner engagement and saved $5M over three years by integrating a new ID Verification service from organizing the RFP through to final selection and launch

Mountain View, CA, US

• Built and led the team of six senior partner-facing Program Managers who managed partner success with universities launching and running degrees on Coursera.
• Grew our degrees portfolio from single to double digit millions in revenue through launch of new programs and scaling of student cohorts
• Owned customer product insights, leading requirements gathering, design feedback and testing with partners and learners and competitive benchmarking

Mountain View, CA, US

• Led the design, launch and run of programs for a brand new business line - Coursera's first three degrees to $X0M annual revenue within 3 years
• Developed student recruitment and success plans, using data to gain alignment and resourcing with internal and external partners to improve retention funnels and grow programs with an average CAGR of >60%.
• Selected for Coursera's first ever High Performance program and promoted to first people manager of a high-profile revenue growing team

Redmond, Washington, US

• Led implementation of Office 365 at Facebook for over 21,000 users, resulting in positive PR for Microsoft from The Wall Street Journal, ZNet and Business Insider
• Built the partnership for Windows Server on Google Cloud, creating the third-largest Windows ecosystem in the world for 10k+ enterprise organizations
• Consistent record of exceptional territory growth for example growing territory from $1.5M to $5M in 2016 against a $1.8M target
• Promoted four times in four years versus average of once every three years

Redmond, Washington, US

• Collaborated with Windows engineering on a change to Windows Server which led to over $20M of customer savings and a $150M Microsoft pipeline
• Managed global operational teams across all phases of software delivery from envisioning and requirements to implementation and support
• Delivered record customer satisfaction results including leading a major media organization to its first positive satisfaction with Microsoft in over five years
• Selected for Microsoft’s High Performance (Top 2%) leadership talent program

Redmond, Washington, US

• Launched a new Microsoft UK intranet to unify sales, consulting and support with over 400 weekly active users within two months of release to drive productivity.
• Developed requirements, prototypes and final designs for a search engine to surface customer data. The resulting product saved over 6,500 people hours per year.
• Supported development of a new brand identity for an organization of 500 people which was later also adopted by peers across the US, France, Italy & Canada.

• Created websites for small businesses including fine dining restaurant Thai on Wye and Oxford & King, a bespoke furniture company using web standards (e.g. HTML 5, CSS & JavaScript)
• Programming experience includes C, Java, Python, VBA and Lisp, and OpenGL

Hereford, GB

• Implemented a desktop refresh – including client OS, productivity and LOB applications, and network devices
• Supported end user productivity issues, such as compatibility problems in a hybrid XP/Vista environment, resulting in the customer renewing our contract three times (originally 3 months, extended project scope and.

Bsc (Hons), Computer Science

A-Levels, Mathematics, Government & Politics, Computing, Critical Thinking, General Studies And A/S Psychology