Sam Daley Email & Phone Number

Australia

Australia

As a Client Relationship Manager, I played a crucial role in guiding clients through digital transformation initiatives. These initiatives are complex as my clients varied from financial services (banking and superannuation), government organisations and departments (federal, state and local), utilities (energy and gas), health insurance providers.

Perth, Western Australia, Australia

• Home Lending Manager within the Specialist Lending Team (Home Lending Direct) - Digital Channel at Bankwest. This is a self-driven hybrid role.Responsible for end-to-end relationship management for clients looking to.
• Was selected to complete a ‘Day in the Life of’ with the General Manager of Retail Strategy.
• Assisted with implementing change through PVT within the Bankwest home loan application system with the Home Buying Development Squad
• Directly involved in testing and rolling out biometrics for customer identification.
• Personally achieved and disbursed $50m+ in disbursed home loans (new business) for FY23.

Perth, Western Australia, Australia

• Home Lending Manager within the Specialist Lending Team (Home Lending Direct - prev. Customer Home Lending Team) at Bankwest. This is a self-driven hybrid role.This role focused on home loan retention and retaining.
• Assisted in the implementation of the LivePerson (Click2Chat) platform within the CHLT Team and provided ongoing training to upskill colleagues.
• One of the founding members for the CHLT Lending focused team within CHLT, personally achieving $24m+ in disbursed home loans for FY23 Half 1.
• Empowered colleagues, kept customers and business needs front of mind and was awarded the CBA/Bankwest Ultimate Success Award for the 2021-2022 Financial Year as a new to bank colleague.

Perth, Western Australia, Australia

• Customer Service Manager / Specialist focusing on delivering outstanding in-store experiences and leading exceptional customer service teams.Leading a team of FTE 50+ in stores including training, coaching and.
• Organised and participated in an internal 'Mystery Shopping' program to review stores customer service processes, policies and rostering efficiency.
• Assisted with the completion of roster resets in line with the business EBA across multiple stores and reviewed their ways of working to ensure that teams operated effectively and efficiently across the business.
• Held the #1 regional position for fundraising and overall customer satisfaction (NPS) results for more than 6 consecutive months.
• Onboarded, trained and coached new to business/position managers so that they were operationally ready.
• Passed every Audit with 0 findings whether regulatory, hygiene or business.

Perth, Western Australia, Australia

• Dry Goods Manager focusing on store presentation, stock control, product space planning and store merchandising across Grocery and Dairy DepartmentsLeading a team of FTE 60+ in stores including training, coaching and.
• During this role I participated in training and assisting in-store team members with the roll out of the Coles SimplerTools program.
• Achieved in-store optimisation / 'stockless storerooms' for multiple stores resulting in less over stock at the back and a ‘truck to shelf’ rotation.

South Guildford, Western Australia, Australia

Responsible for a small local team as well as assisting with the stores grand opening, general day to day operation ranging from assisting with grocery, dairy, deli/bakery and front-end management. Training new colleagues as well as till reconciliation and accounting.