CMDB• Led the implementation of a Configuration Management Database (CMDB), ensuring accurate tracking and management of IT assets and configurations.• Designed and executed CMDB data integration strategies, enhancing asset visibility and management across the organization. • Integrating CMDB with different tools like SCCM, Dynatrace, Foglight, OEM, LeanIX, SolarWinds and McAfee enhancing system interoperability generally.• Developed and enforced data quality standards and processes for CMDB to maintain accurate and up-to-date information. • Coordinated with cross-functional teams to define and document CIs and relationships, aligning with ITIL best practices.• Implemented automated processes for CMDB data population and updates, improving efficiency and reducing manual errors. • Created and managed reporting and analytics tools to provide insights into asset and configuration data, supporting informed decision-making. • Trained and supported teams on CMDB usage and best practices, promoting effective utilization and adherence to standards.Hardware Asset Management• Extensive experience in end-to-end Hardware Asset Management (HAM) implementation.• Accountable for the overall quality and integrity of the Hardware Asset Management processes.• Developed and maintained a RACI matrix to clarify roles and responsibilities.• Established a process to manage stale and orphaned assets effectively.• Implemented an automated end-to-end computer lease refresh process.• Designed and enforced non-compliance metrics for locations across the US, Mexico, India, and Europe.• Developed and executed processes for managing stolen assets.• Developed and implemented a loaner laptop process to streamline temporary asset distribution.• Implemented efficient asset management procedures and metrics.• Implemented PC certification process.• Conducted term and spend analysis for leased and rental assets.

Designation: Sr. Associate Business support – Team Lead (INGRAM MICRO INDIA LIMITED) Dec 2010 to Feb 2016.Responsibilities as Team Lead: From Jun 2014 to present (Team strength – 10 members)Proactively offer ideas and insights to the partners and sales persons to improvise the business challenges. Handle objections by clarifying and working through differences to a positive conclusion.Follow-up on issues and ensures complete satisfaction and maximum utilization of the product or services sold to customers.Developing and managing inter-personal relations within the vendors.Rationalization of business by preparing reports and through calls between vendor and customer.Aggressive follow up with internal team to get the purchase order loaded till delivery to partners.Giving pre & post-sales support to branch sales personnel in the form of pricing, technical clarification, delivery, etc.Creating reports to update the management on team’s progress on day to day basis.Effective co-ordination with Internal and external customers to make smoother transactions.Effective communication to team by establishing meeting.Responsibilities as Buyer: Validating products and pricing details of customer order.Price negotiation with partners and product margins clarified with product teamSales order and Purchase order creationProcuring products after checks.Document account activities, generate reports, and keep records of business transactions with customers and suppliers.Effective co-ordination for material movement from warehouse to customer.Do follow up with internal teams for billing the sales and delivery to partners.To work side-by-side with the Vendors to manage the engagement on a day-to-day basis and will be primary contact for the Vendor team.To render direct support for buying products on timely basis.Inventory clean-up.RMA / RTM and RA for customer cancelled Purchase orders

Responsibilities: • Work involved in amending the various quotes and contracts for America’s customers.• Creating and amending the Quotes/Contracts for HP product support.• Manage customer information on SAP for assigned accounts as well as the support revenue related to HP’s contractual support customer.• Developing a working knowledge of the services and products offered by the bank• Communicate with respective stakeholders via Fax/Email to collect information or update information• Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards• Ensure strict confidentiality of client records• Analyzing AML & Tax registration.• Account closures and Out payment verifications.

Designation: Sr. Process Associate• Reconciliation of mortgage loans.• E mailing clients in regards to discrepancies with servicer report.• Maintaining 100% SLA –TAT, Quality & False Escalation.• Maintaining Cash report for investor reporting.• Payoff the loans on request.• Maintaining cash report for the investor cutoff.• Preparation of Management report on daily and consolidated report on monthly basis.• Reconciliation of discrepancies in payments while paying off the loan.