Sam D'Arcy-Darling Email & Phone Number

London, England, United Kingdom

- Using information, data, feedback and lived experience to advocate and deliver solutions improving Transport for London's processes and procedures impacting customer accessibility.- Using innovative thinking, research of best practices, and customer & stakeholder feedback to deliver a more accessible public transport offering within the constraints of a broad mixture of assets including unmodified listed Victorian infrastructure.- Championing Accessibility and Inclusion throughout the organisation to ensure the needs of customers with disabilities are properly represented and understood to enable a better customer experience.- Act as a subject matter expert amongst the Customer Insight, Strategy and Experience team on the needs of customers with disabilities, and the challenges posed by our network, and working to ensure the lived experience of customers is well considered in all decisions.-Investigating and remediating customer accessibility complaints by connecting with colleagues across Transport for London, its subsidiaries, concessionaries, and contractors. - Using knowledge of accessibility legislation including the Equality Act 2010, intervening where necessary to bring resolution to structural and non-structural behaviours and approaches which may bring reputational damage to the organisation in terms of accessibility and inclusion.

Southwark, England, United Kingdom

Managing critical stakeholder relationships on communications projects related to the delivery of the Elizabeth Line and its realised impact on the lived experience of Londoners and London’s economy.Developed stakeholder roadmaps to enable broader engagement with under-engaged stakeholder constituencies, which TfL could leverage to provide a more efficient and responsive service.

Southwark, England, United Kingdom

- Delivered timely, succinct, and useful horizon scans of the political and policy environment relating to Transport for London and broader transport topics on a weekly basis to ensure relevant business areas and team members remain up-to-date on key external developments.- Conducted twice weekly news and event scans to ensure effective, timely and high-quality monitoring and analysis of current developments within the social and political realm and when necessary to further business knowledge communicated these to senior management, and the wider business. - Crafted correspondence in response to inquiries from members of the House of Commons, House of Lords and London Assembly with responses that were accurate, aligned with the company’s mission, and processed via a clearance procedure. - Drafted responses to oral Mayor's Questions and letters directed to the Mayor of London on topics within Transport for London's remit including the Ultra-Low Emission Zone, tube noise, the Transport for London Road Network, air quality and bus operations.- Collected and processed data to identify case trends to preemptively intercede on incoming casework to provide a rapid and responsive service to stakeholders and our customers. Where necessary acting as a facilitator between different parts of the business to deliver on casework specific requirements- Developed presentations for diverse external stakeholder audiences including Members of Parliament and senior foreign embassy officials including consul generals relating to TfL’s goals, projects and coming works. Providing where needed diplomatic responses to difficult subjects and topics.- Proactively engaged with a rota of key internal and external contacts to ensure feedback and intelligence from stakeholders was communicated to the business to inform decision making and improve overall performance.

Ypsilanti, Michigan

Ypsilanti, Michigan

Ypsilanti, Michigan

Ypsilanti, Michigan

Greater Grand Rapids, Michigan Area

- Undertook audits of student organisations and societies on behalf of the College, working with College staff and student leaders to recognise accounts and establish responsible procedures for handling of public and private monies.- As one of four senior officers of the Student Union representing the College's nearly 30,000 students, I sat on committees and acted as a voice for students.- Undertook management of the Student Union's budget which was made up of student tuition and public monies allocated to the Student Union via the College's Board of Trustees who in turn received the monies via property tax levy and state appropriations.

Lansing, Michigan, United States

Master Of Science - Msc, Public Policy

Bachelor Of Science - Bs, Political Science, Cgpa 3.0

Activities and Societies: Student Government - Student Body Senator - Sept 2015-Dec 2018 Housing and Residence Life - Resident Advisor.

Political Science

Activities and Societies: Student Alliance - Operations Director

Ged Adult Education Program, Completed