Founded “The Orange Octopus Records”, a passion driven initiative that provides opportunities to local artists, primarily but not limited to musicians, comedians and poets. • Successfully organized 300+ shows, at 100+ venues in India, starting from Pune and later expanding to Bangalore, Delhi, Gurgaon and Nagpur.• Led the brand to reinvent open mics in Pune at an unseen frequency.• This led to the provision of opportunities to over 1000 artists, across cities.• Bootstrapped the startup, personally overlooked all management, logistical, public relations, sales and marketing activities.

• Led customer success and sales for industry agnostic gamified SaaS products and solutions as well as a customer experience consulting framework for contact centres.• Led the standardization, digitization and documentation of a consulting framework - “Customer Obsessed Culture”.• Supported the marketing team with strategy, campaigns and blog writing.

• Ideated & implemented CRM solutions, increasing efficiency and commercial performance by up to 50% for teams at the contact centre of UK based mobile network - Three. • Successfully oversaw the deployment in CRM of 50+ product-related changes with requirement elicitation, stakeholder management, post-implementation testing and issue management.• Managed incidents and escalated system and process gaps during the migration of millions of customers from PeopleSoft CRM to Amdocs CRM in 2023.• Wrote content and internal news articles for multiple business processes and updates.• Worked on process mappings and user journeys in MS Visio to streamline processes.• Started as an agent, worked as a subject matter expert for the customer retention team and then transitioned to change management.

• Led business development and operations to achieve a ~125% increase in revenue. • Generated 100 leads per week via lead generation ad campaigns on Facebook and Instagram for global motorcycle brand's Pune store. • Increased online sales by 20% for bicycle accessories via Search Engine Marketing for a global bicycle brand.• Increased following on Instagram and Facebook from 8k to 12k for a high profile nightclub in Pune.

Worked in the operations team for a top 10 global pharmaceutical firm (fortune 500 company) to provide time-bound data-driven insights across multiple brands and business units (BU) to make faster & accurate business decisions. • Delivered 100+ weekly/monthly reports across multiple brands and business units.• Streamlined and automated processes, reducing processing time for business reports.

In the summer break during college, interned at Evelyn Learning as a subject matter expert in statistics. • Worked within tight deadlines on writing content which involved solving complex statistical problems for creation of study material. • Delivered over 15 chapters comprising a total of over 150 problems.