Helpline, Referral And Information Advocate
CurrentFrontline service role split between supporting the contact centre and national helpline, as well as delivering NHS complaints advocacy to an active caseload of service users. Extensive knowledge across the health and social care sectors, as well as legal frameworks such as data protection, the mental health and mental capacity acts, as well as safeguarding adults and children. Administrative processing of all types of statutory advocacy, working with complex national and localised or contractual eligibility criteria. Liaising closely and building effective working relationships with a range of local services and professional stakeholders.
Jul 2022 - Present
