Sam De Luca Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Owner and ManagerPurchased an existing business, renamed and rebranded to Federation Pizza House.Drove the financial performance of the restaurant by developing and executing sales and promotional strategies whist maintaining gross profit.Increased the customer database (8,000 to 30,000) which improved ordering accuracy and efficiency.Enhanced customer experience by redesigning menu, reviewing pricing, and introducing standardized recipes and operating procedures which ensured consistency, freshness and quality.Recruited, trained, coached, mentored and motivated a team of 16, including a Restaurant Manager, Chefs, Pizza Makers, Wait Staff and Delivery Drivers.Achievements Grew sales from $650,000 per annum to $900,000 per annum .Runner Up, Powercor Greater Western Business Excellence Awards, 2008.Won catering contract for all 3 Corrections Victoria locations in the Western Suburbs.

Ensured the deliver of exceptional customer service, team members’ product knowledge, replenishment and recovery processes, end cap merchandising and ticketing standards that exceeded business expectations.Led, trained and developed a full-timer and 3 casuals.Achievements Personally achieved a mystery shop score of 91% (store average was 69%).Relayed entire toilet and en suite display with new ticketing and signage which led to improved customer experience and increased sales.

Altona Meadows

Founder, Co-Owner and Manager, Altona Meadows.Total business set up from scratch, included negotiating with landlord, coordinating builders, designing restaurant and kitchen layout.Drove the financial performance of the restaurant by developing and executing sales and promotional strategies and whilst maintaining gross profit.Led by example to instil a culture of customer service excellence.Recruited, trained, coached, mentored and motivated a team of over 20, including a Restaurant Manager, Head Chefs, Lead Pizza Makers, Bar Staff, Wait Staff, Food Runners, Dish Hands.Achievements Grew sales from zero to $1,800,000 in under 2 years.National Franchise Restaurant of the Year, 2003.

Various Across Melbourne

Held a variety of store based leadership roles:Store 2IC and relieving store manager Key strengths, coaching development of staffDelivered exceptional customer service.Achieved KPI’s: sales, gross profit, wages, shrinkage, other controllable expenses.Trained and developed team in: OH&S, customer service, product knowledge, store and stockroom standards.Planned and executed stock takes, inventory control, ordering.Maintained store standards: layouts to planograms, promotional and seasonal event tie ups, end cap changes, ticketing standards and price integrity, recovery and housekeeping.Drove replenishment processes and maintained stockroom standards.