Leading our Customer Success Account Manager’s across the Financial Services Industry, Australia wide.As the Customer Success Account Management Leader, I manage a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends.

Regional Services Practice Manager in the Microsoft Australia Enterprise Services Division responsible for managing all aspects of the Service delivery (advisory-consultancy-support) operation for the Construction & Utilities Sector including:• managing a team responsible for a portfolio of 40+ Enterprise accounts • recruitment, coaching and professional development of a team of Service Delivery Executives• commercial management (including revenue and margin growth strategy), product adoption and customer satisfaction• senior client relationship management

The Principal Account Delivery Executive (ADE) is responsible for the overall customer experience for Microsoft Services accounts, by identifying customer needs and managing the delivery services to exceed their expectations. The ADE manages a virtual team of delivery resources and oversees monitoring of key performance indicators to ensure a healthy and growing business. Embodying the One Microsoft spirit, the ADE teams with Sales, Delivery Domains, Operations and Resource Management roles to execute a winning strategy with positive outcomes for the customer.Responsibilities include: • Leads conversations with senior client contacts (CxO) to optimise business outcomes for the client and investigates client long-term business objectives and anticipates future technical needs.• Recommends, delivers and supports technologies and services that meet current needs, and evolves strategies to adapt to future needs• Maps Microsoft solutions and strategies to the client’s environment and drives a strategic development and delivery plan to provide the highest value to the client, and is accountable for the whole end to end delivery strategy that positively impacts business delivery, support and business development to meet customer / market demand• Drives clarity and customer understanding in the creation of contracting documents necessary to proceed with delivery of services, and is responsible for all Microsoft Consulting Service Delivery Methodology and Premier Services Delivery Methodology• Prepares resource planning for delivery, and defines the standards for effectiveness and quality of the whole delivery• Support, coach and enable teams to drive delivery excellence through customer satisfaction activities (conditions of satisfaction) and behaviours • Acts as a role model and encourages continuous personnel and organisational improvement, and communicates vision, drives account strategy and commitmentsCurrent Industry Customers: Financial Services; Oil & Gas

Responsible in guiding customers to transition and optimize IT workloads and deliver ongoing value realization in the cloud. The Cloud Delivery Executive (CDE) drives increased customer loyalty in being the single-point-accountability to the CIO and key stakeholders. The Cloud Delivery Executive guides the enterprise in:Readying and transitioning their people and processes to working in a cloud environment while assuring that Microsoft stakeholders are engaged and informed;Providing overall stakeholder orchestration for workload migration from on-premises systems to the cloud instances, coordinating and managing disparate groups through influence;Ensuring that infrastructure and datacenter operations accountabilities are managed to optimize customer value;Helping to drive user adoption by leveraging Microsoft best practices and co-owning value realization with the CIO and business owners;Ensuring the highest levels of customer satisfaction with Cloud Services and coordinating where appropriate with sales, consulting and support teams who manage the customer’s on premise environment;Establishing and maintaining personal and organizational credibility with the customer through deep knowledge, effective communications and solid delivery;Managing the financial health and productivity of the account portfolioAchievements:Delivered Australia’s first APRA approved Financial Services Public cloud service.Delivered programs of work that cover Cloud Lifecycle Management including Program Governance, Engagement Governance, Adoption Readiness and Evergreen readinessLead cloud service delivery management across Financial Services, Energy and Government customersFY14 Q4 Quarterly Microsoft award

Reporting to the VP Regional Portfolio Executive, responsible for the lifecycle management of all services and offerings within region. Leading the management and overall performance of the solutions portfolio while providing a business perspective to management decisions across Sales & Marketing, Service delivery, Solution development and Consulting.Specialising in "As a Service" business aligned solutions and offerings covering Cloud Services, Mobility, BYOD, End User, Collaboration, Unified Communication, Storage, Big Data, Application, and Security Services. Responsible for Solution Innovation from business and market analysis, architecture, solution design right through to product launch, sales & marketing and delivery management. Responsible for technology leadership on strategic opportunities, engaging C-level management in helping them achieve business transformation through the enablement of business aligned managed solutions and offerings.A strong communicator and regular presenter to Gartner, Forrester and IDC around CSC innovation.

Global product management is responsible for the design, development and sales readiness of end user solutions and offerings to both existing and potential CSC customers. Reporting to the VP End User Services and responsible in guiding a team that is charged with a product line contribution as a business unit by increasing the profitability of existing products while also developing new products for CSC.Responsible for the successful execution of a Portfolio of end user products and services across the globe and in leading a leveraged team including Solution Executives, Project Managers, Technical Architects, Solution designers and SME’s.

The End User / Midrange New Business team provides bid and proposal support to both existing and potential CSC customers across Australia, including CSC internal. The team is responsible for solution development across multiple disciplines including desktop strategy, desktop standards, Systems Management, messaging/collaboration, asset management and server platforms.