Sam Demello Email & Phone Number

Beverly, Ma, Us

Evive is a pioneering digital health platform focused on combating gambling-related harm through personalized, evidence-based support. Founded on a public health framework, Evive provides a full continuum of care—from education on safer gambling habits to intensive support for those in recovery from a gambling addiction. With adaptive, real-time interventions, data-driven insights, and support resources, Evive empowers individuals to take control of their gambling behaviors in a way that aligns with their unique needs. Our goal is to transform gambling harm reduction by making meaningful, accessible change possible for everyone impacted by gambling harm.Learn more at www.getevive.com

Wakefield, Massachusetts, Us

DN Tanks designs and builds circular, prestressed concrete tanks for low maintenance liquid storage.Our tanks are used in many applications around the world, including water, wastewater, thermal energy (TES), biofuels, glycol and more.

Boston, Massachusetts, Us

At the leading edge of the Prescription Digital Therapeutics industry, Akili combines science and technology to address cognitive impairments in patients, reimagining how central nervous system medicines are designed, developed, and delivered.In my time at Akili I have:-Partnered with Executive Leadership on organizational planning, performance management, employee engagement & retention, and general HR policies & procedures-Designed and implemented Talent Acquisition program from the ground up, scaling the organization from 50 to 150+ employees from Series C through IPO-Hired, trained, and coached Business Recruiters, Technical Recruiters, Recruiting Coordinators, and effectively managed numerous third-party search firms-Worked closely with Finance & People Operations on total rewards design, including; benchmarking, structure & banding, incentive planning, and stock option plan administration-Collaborated with People Operations on onboarding, leadership development, continuing education, employee engagement, and employee retention strategies & practices

Boston, Massachusetts, Us

San Francisco, Ca, Us

Faire is a two-sided marketplace connecting retailers with independent brands.-Worked in partnership with Executives and Functional Leaders on organizational planning, values creation, and talent assessment to successfully build out departments-Developed business recruiting playbook; implemented scalable proactive recruitment strategies, designed best-in-class candidate experience, and created unified recruiting process for all departments-Successfully scaled organization from 50 to 200+ employees in 12 months, placing top talent in the areas of Product, Operations, Design, Customer Success, and Sales

San Francisco, Ca, Us

Weebly was an online website building platform that enabled entrepreneurs to start, run, and grow their businesses. Acquired by Square in 2018, Weebly is now the core of Square's e-commerce platform.-Created and implemented New Hire Training & Onboarding Programs for Customer Success Organization reducing ramp periods, and reducing technical escalations by over 50%-Designed and delivered Leadership Training Program for new managers within the Customer Success Organization leading to improved team performance-Selected, implemented, and optimized Learning Management System for CS Team-Founded Weebly’s Voice of the Customer Program using customer data to solve critical bugs, prioritize usability issues, and feature requests improving Net Promoter Score by ~50% in 6 months

San Francisco, Ca, Us

As one of 2 founding members our Scottsdale Office. I was responsible for transitioning the company from asynchronous email-only support to live phone and chat support. In my time there:-Founded Customer Success Center in Scottsdale, AZ and scaled the CS organization to 115+ in 18 months-Worked with Executive Leadership on comprehensive organizational strategy, including; total rewards, career laddering, onboarding, training, leadership development, and values orientation-Managed high-performing Sales & Customer Success Teams with 20 direct reports

San Francisco, Ca, Us

Line2 is a VOIP provider, focused on providing services to the small business market.I managed the Customer Service department, overseeing a team of 10 Customer Service Representatives providing live support via email, chat, and telephone: -Sourced, interviewed, and hired 7 Customer Service Representatives-Reduced overall email SLA by 50% -Increased Customer Satisfaction Rating by 125%

I founded and managed a private English school, focused on teaching business English to professionals working for international companies in Sao Paulo, Brazil:-Managed all day-to-day business operations including business development, marketing, and team management-Hired and trained 7 English teachers -Grew the student base from 0 to 100+ students

B.A, Geography, History

International Baccalaureate