Sam G.'s Location
Bournemouth, England, United Kingdom, United Kingdom
Sam G.'s Contact Details
Sam G. work email
- Valid
- Valid
Sam G. personal email
n/a
Sam G. phone numbers
About Sam G.
IT professional with over 18 years' experience in various IT management roles including operations management, project management and service management. Passionate in cyber security, continuous service improvement, governance and compliance, budgetary and supplier management.
Sam G. Work Experience Details
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Service Transition ManagerQuostar Mar 2024 - PresentPoole, Dorset, Gb -
It Desktop Services ManagerVitality Jul 2023 - Mar 2024London, GbLeading a team of talented analysts and engineers focused on the end-user IT experience. Split over four sites and two continents we deliver excellent desktop services to over 4000 staff using modern, cloud hosted technologies including AWS & Azure, M365, Nexthink, JAMF and 4me. We use modern concepts such as proactive servicing, zero touch provisioning and advanced ITSM automation to provide the most effective service possible and ensuring the best user experience. -
It Operations ManagerLester Aldridge Nov 2019 - Jun 2023Bournemouth, Dorset, Gb- Responsible for the development and delivery of IT services to the firm.- Leadership and development of the Service Desk and Infrastructure Teams within the IT function.- Primary operational responsibility for cyber-security for the firm.- Form and deliver the firm's IT Strategy to support the successful delivery of the firm’s Business Strategy / Plan.- Overall IT budget responsibility.- IT supplier management.- Develop and maintain critical business processes (e.g. Business Continuity,Disaster Recovery, Major Incident Management).- Contribute to key business processes when required (e.g. Tender Responses, Interventions,Standards Compliance (e.g. PCI DSS, GDPR, ISO)). -
Service Delivery ManagerGci: Enabling Your Future Aug 2017 - Nov 2019Lincoln, Lincolnshire, GbResponsible for operational performance of GCI's largest ITaaS customer, amongst other corporate customers. Ensuring the IT service is delivered to the highest possible standards and the customers service needs are met and improved upon continually. • Maintaining a proactive customer care programme by conducting service review meetings• Working with 3rd party service providers• Building excellent working relationships with internal and external teams• Coaching and mentoring team• Complaint handling and service improvement• Resource Management• Incident Management• Change Management• Problem Management• Service Level Management• Configuration Management• DR/BCP planning• Service transition and initiation• Arranging proactive maintenance of customer systems• KPI reporting and data analysis• Root cause analysis -
Senior Project Manager - Prince2 PractitionerTowergate Insurance May 2015 - Jul 2017GbSupport the Business Solutions team within Group IT in delivering full lifecycle minor projects (£25-£100K) and major projects (£100k+) to both the Business and Group IT. I am responsible for ensuring projects are completed in line with defined time, cost and quality criteria and within a tailored PRINCE2 framework. Managing a variety of project types from large programmes of work to infrastructure and application development to property moves and business integration. Responsible for the full life cycle of projects including requirements analysis, budgets, planning, design, documentation, task management, risk management, resource management, reporting, delivery and benefits realisation Responsible for the translation of High Level and Low Level designs into deliverable work packages Working closely with resourcing co-ordinators to ensure appropriate internal resources are scheduled and committed to project delivery Working closely with 3rd party suppliers and Managed Service Providers to ensure pre-requisites are met and statements of work are delivered I work closely with PMO to track and manage project progress Maintain key stakeholder engagement in particular the Project Board and Customer -
Technical Project Manager - Prince2Towergate Insurance Jan 2007 - May 2015GbIT Technical Infrastructure Project Manager managing small and medium sized projects covering LAN, WAN and data centre changes.I am responsible for all aspects of the project lifecycle from inception and budgets to resourcing and implementation. I attend project kick-off meetings, create the PID and project plans and other documentation, produce and maintain the project budget, manage project resources, manage the change process and report to the project stakeholders within a PRINCE2 framework. I run both my own concurrent, small to medium projects up to the value of £250k and also as part of larger programmes of work. I work with various departments and external companies depending on the type of project and these can include internal legal, M&A, property and our business units. Our external providers include telephony, IT support, software vendors, hardware suppliers, WAN hosting plus countless contract resources both technical and non-technical.
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Senior AnalystFolgate Partnership Ltd Jun 2006 - Jan 2007Providing 2nd and 3rd line support within IT Operations.
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Helpdesk AnalystFolgate Partnership Ltd Sep 2005 - Jun 2006Providing 1st line support.
Sam G. Skills
Data Center
Prince2
Project Delivery
It Operations
Infrastructure
Itil
Data Migration
Citrix
Project Management
Management
Information Technology
Change Management
It Service Management
Integration
Team Management
Sdlc
Team Leadership
Business Analysis
Prince2 Practitioner
Requirements Analysis
Stakeholder Management
Risk Management
Resource Management
Service Delivery
Sam G. Education Details
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Bournemouth UniversityBusiness Information Systems Mgmt
Frequently Asked Questions about Sam G.
What company does Sam G. work for?
Sam G. works for Quostar
What is Sam G.'s role at the current company?
Sam G.'s current role is Experienced IT Professional.
What is Sam G.'s email address?
Sam G.'s email address is sa****@****e.co.uk
What is Sam G.'s direct phone number?
Sam G.'s direct phone number is +4412026*****
What schools did Sam G. attend?
Sam G. attended Bournemouth University.
What skills is Sam G. known for?
Sam G. has skills like Data Center, Prince2, Project Delivery, It Operations, Infrastructure, Itil, Data Migration, Citrix, Project Management, Management, Information Technology, Change Management.
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