Sam G. Email & Phone Number

Poole, Dorset, Gb

London, Gb

Leading a team of talented analysts and engineers focused on the end-user IT experience. Split over four sites and two continents we deliver excellent desktop services to over 4000 staff using modern, cloud hosted technologies including AWS & Azure, M365, Nexthink, JAMF and 4me. We use modern concepts such as proactive servicing, zero touch provisioning and advanced ITSM automation to provide the most effective service possible and ensuring the best user experience.

Bournemouth, Dorset, Gb

- Responsible for the development and delivery of IT services to the firm.- Leadership and development of the Service Desk and Infrastructure Teams within the IT function.- Primary operational responsibility for cyber-security for the firm.- Form and deliver the firm's IT Strategy to support the successful delivery of the firm’s Business Strategy / Plan.- Overall IT budget responsibility.- IT supplier management.- Develop and maintain critical business processes (e.g. Business Continuity,Disaster Recovery, Major Incident Management).- Contribute to key business processes when required (e.g. Tender Responses, Interventions,Standards Compliance (e.g. PCI DSS, GDPR, ISO)).

Lincoln, Lincolnshire, Gb

Responsible for operational performance of GCI's largest ITaaS customer, amongst other corporate customers. Ensuring the IT service is delivered to the highest possible standards and the customers service needs are met and improved upon continually. • Maintaining a proactive customer care programme by conducting service review meetings• Working with 3rd party service providers• Building excellent working relationships with internal and external teams• Coaching and mentoring team• Complaint handling and service improvement• Resource Management• Incident Management• Change Management• Problem Management• Service Level Management• Configuration Management• DR/BCP planning• Service transition and initiation• Arranging proactive maintenance of customer systems• KPI reporting and data analysis• Root cause analysis

Gb

Support the Business Solutions team within Group IT in delivering full lifecycle minor projects (£25-£100K) and major projects (£100k+) to both the Business and Group IT. I am responsible for ensuring projects are completed in line with defined time, cost and quality criteria and within a tailored PRINCE2 framework. Managing a variety of project types from large programmes of work to infrastructure and application development to property moves and business integration. Responsible for the full life cycle of projects including requirements analysis, budgets, planning, design, documentation, task management, risk management, resource management, reporting, delivery and benefits realisation Responsible for the translation of High Level and Low Level designs into deliverable work packages Working closely with resourcing co-ordinators to ensure appropriate internal resources are scheduled and committed to project delivery Working closely with 3rd party suppliers and Managed Service Providers to ensure pre-requisites are met and statements of work are delivered I work closely with PMO to track and manage project progress Maintain key stakeholder engagement in particular the Project Board and Customer

Gb

IT Technical Infrastructure Project Manager managing small and medium sized projects covering LAN, WAN and data centre changes.I am responsible for all aspects of the project lifecycle from inception and budgets to resourcing and implementation. I attend project kick-off meetings, create the PID and project plans and other documentation, produce and maintain the project budget, manage project resources, manage the change process and report to the project stakeholders within a PRINCE2 framework. I run both my own concurrent, small to medium projects up to the value of £250k and also as part of larger programmes of work. I work with various departments and external companies depending on the type of project and these can include internal legal, M&A, property and our business units. Our external providers include telephony, IT support, software vendors, hardware suppliers, WAN hosting plus countless contract resources both technical and non-technical.

Providing 2nd and 3rd line support within IT Operations.

Providing 1st line support.