Sam Dhaliwal Email & Phone Number

• Used strong interpersonal skills to establish positive relationships with guests and employees• Successfully acting as a sales liaison between guests and local travel companies• Welcoming guests via using customer service skills to facilitate a pleasant checking in experience • Worked as part of a small team to ensure tasks were completed before deadlines• Act as a concierge and receptionist simultaneously • Responsible for check in and out process• Manage the reservation system to perform bookings, reservations and cancellations• General administrative duties

• Taking initiative to gain knowledge about products which resulted in an increase of sales• Prioritised daily workflows, including all inbound calls and other sales related enquiries • Liaised with other departments to satisfy customers’ individual needs• General administration • Answering and logging phone calls• Maintaining long-term consumer-based relationships via deliverance of great customer service skills• Using internal company IT systems to process data• Responsible for expanding the customer base via an assigned territory• Often required to multi-task in a fast-paced, pressured environment with strict deadlinesAccomplishments: consistently achieving targets and KPI’s whilst also subscribing a record number of new and previous clients.

• General administrative duties • Sending emails to clients • Placing orders for materials • Scanning invoices

• Providing excellent wait service to ensure customer satisfaction• Taking customer orders and delivering food and beverages promptly • Greeting customers • Liaising with kitchen staff to ensure orders are communicated effectively