Samdish Singh Paul Email & Phone Number

Technology Senior Leadership Support and Partner Management for the Corporate and Investment Banking, Research and Strategy, TDS Marketing, Compliance, Surveillance and Supervision portfolios.

Leading the tech delivery of strategic initiatives in the Corporate Lending and Global Transaction Banking Portfolios.

Ontario, Canada

Building cross functional teams and driving key initiatives in the TBSM portfolio.Projects:Benchmark Rate ReformTD / First Horizon Integration

Driving agility in the Treasury Balance Sheet Management (TBSM) portfolio.Projects include; Benchmark Rate Reform (LIBOR/CDOR Cessation), TDS IRRBB, Balance Sheet Management and Analytics Enhancements, Migrating off Legacy Treasury Systems into a in house build.

Team: Cross Asset Platform - Platform Delivery Transformation (PDT)Rotation #4 Focus: Strategic ManagementJan 2021 - Mar 2021 - Took full ownership of the TBSM Benchmark Rate Reform Hedge Accounting pod as a Scrum Master

Team: Delivery Shared Services (DSS) - Tools and Automation (T&A)Rotation #2 focus: Quality Assurance and Business AnalysisRotation #3 focus: Scrum Master

Toronto, Canada Area

Team: Shared Services Innovative Automation (SSIA)Rotation #1 focus: Provisioning Analyst/Change and Release Management

Streamlining the industry research and lead generation process by using various SaaS applications and integrating it into the CRM SalesForceGained Experience with the following SaaS applications: SalesForce, Tableau Online, ZoomInfo, D&B Hoovers, DiscoverOrg, Mode (MYSQL)Notable Projects:• Reduced the research cycle time by 80% for records scrubbed for the North American desk by incorporating a lead scoring technique for various campaigns using Microsoft applications such as Excel(VBA), and SaaS applications such as SalesForce, D&B Hoovers, and ZoomInfo• Removed thousands of duplicate SalesForce records. Gained access to duplicates by utilizing filter logic to de-dupe SalesForce records resulting in improved accuracy and data integrity. Organized and Filtered out duplicates with the use of Pivots/Filters in Excel• Automate the lead scoring process by using various SaaS applications for the building of industry-specific pipelines. Created a data pipeline to focus on associations within industries that have a higher chance of success. The data pipeline gave sales desks more transparency and decrease the cycle time required to generate leads by over 60%

• Provide a legendary customer experience and contribute to the quality and efficiency of the branch by cross-selling bank products based on the customers needs• Research and resolve customer issues on personal and business chequing, savings, loans, and line of credit accounts • Establish new customer accounts for personal and business accounts

• Marketed Rogers Canada Services business to business and home, exceeding sales targets by 130% on a weekly basis• Assisted in the sales forecasting, planning, and budgeting processes and ensured that effective sales process were implemented• After one month became a team lead and led a team of 5 field representatives by assisting with on-boarding and using Microsoft Excel (such as Pivot and Filters) to record results of team

• Demonstrated the ability to build positive customer relationships by following up with customers on their invoices post sale in order to verify products are assembled and delivered on time. • Exceptional multitasking skills shown by maintaining the sales floor and delivering required products to the customer service team, resulting in positive customer feedback • Conflict resolutions skills displayed by setting and achieving high sale quotas and targets in order to comply with company standards

- Provide a personalized and professional experience for customers.- Handle all aspects of the sale including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions.- Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features.