Multi-Channel Transmissions Systems Operator
Ft. Hood, Texas And Iraq
Performed duties as a Help Desk Analyst & Technician, Remote Node Operator, and Information Systems Administrator on C12 systems, Hardware, Software, Servers, Switches, VoiP, Call Managers, DVB-RCS Suite, CPoF, Satellite Transportable Terminal, COMSEC devices, VTC, VM ware, Line of Site Communications, Sat Com Radios, BMS Antennas, Office Automation Equipment, and OE254’s. Ensured policies, protocols and regulations were implemented and practiced for information systems. Served as a COMSEC Currier performing encryption key loading and deletion on SKL, KG175, KG270 and CZ10's. Responsible for communication site functionality and ensuring live and near time encoded video images and feeds were being disseminated to all subscribers and customers with zero loss of feed, connectivity or communications. Performed maintenance on high end communications equipment, radios, satellites and antennas in a hostile and high stress environment in Baghdad and Tikrit, Iraq. Performed administrative tasks and implemented protocols on classified and unclassified networks NIPR, SIPR and electronic devices, programs and hardware. Developed IT policies and end user agreements, tracked, monitored and resolved trouble tickets. Submitted and validated purchase request for new information systems. Created trouble ticket and Information systems databases. Imaged and re-imaged laptop/desktop, configured servers and switches. Performed software updates/ patches, port activation. Created, disabled & deleted new and departing users. Managed Active Directory and verified Certificate Authentication granting permissions and access to end users. Configured and resolved Scanner, Printer, Fax Machine and Phone issues. Managed Microsoft Office Applications Word, Excel & Power Point. Was selected to Instruct and train all military personnel in the Brigade on the new Army Physical Fitness Readiness Program in order to comply with new US Army Policy and meeting unit readiness and performance.