• Develop and implement new and innovative business strategies, operating procedures and business relationships designed to generate revenue and improve efficiencies• Manage booking and contracting for select events• Manage the Arena’s RFP process for event bids• Identify new markets, clients, partnerships and event opportunities• Coordinate event planning with internal and external stakeholders, clients and Arena staff• Oversee Arena’s business and HR departments with direct supervision of 2 full-time staff• In conjunction with the Executive Director, develop and execute the Arena’s strategic plan to meet the missions of the Arena and University• Monitor and control financial activity, financial reporting, budgeting, financial forecasting, data analytics, and long-term planning• Manage 3rd party vendor contracts, including concessions, catering and parking• Identify opportunities to maximize revenues with contract services• Manage the Arena’s venue and event software platform, VenueOps• Develop proposals for providing venue services for outside entities• Collaborate on the planning and cost analysis for capital projects• Research industry best practices and benchmarks, incorporating that data into day-to-day and long-term strategic decision making

• Managed Client Services for all Athletic, Community and Campus events held at the Arena• Led clients, promoters and campus partners through the planning, production and event management of their events • Responsible for the direct production and overall management of events• Coordinated event logistics amongst internal departments• Developed and maintained client relationships for ongoing business• Oversaw in-house stagehands, audio, lighting and video crews• Worked with local crews for the back-of-house production of events• Researched, reviewed and provided recommendations on equipment, materials and supplies required in providing event production services

• Manage all day-to-day operations and facility improvements for 11 venues including The Walter Pyramid (basketball arena) and Blair Field (baseball stadium)• Oversee in-game management including crowd control, the implementation and execution of guest services plan and staff, and the assignment, positioning and management of all event staff• Lead third party clients through the planning and production of special events by developing event plan, generating user agreements, assigning staff and reconciling post-event settlements• Directly manage 3 full-time staff (2 Event Managers and 1 Field Turf Manager) and 3 interns• Recruit, hire, train and manage over 150 game day staff on policy/procedures, guest services initiatives and emergency response plans. o Schedule and maintain payroll for ushers, ticket takers, guest relations, security and custodial o Created employee incentive and disciplinary programs, guest services initiatives and training modules• Negotiate and manage contracts, service agreements and the performances of all vendors and contractor services• Collaborate internally with marketing, development, media relations, ticket office and coaching staffs as well as University Police, private security vendor (CSC), custodial vendors and on-campus facility management tradesmen for day-to-day operations and event management• Developed an ERP and A-Z Guides for a 5,000 seat basketball arena and 3,500 seat baseball stadium • Collaborate on the planning, cost analysis, scheduling and completion for athletics capital projects and renovations• Generate and manage sports and venue budgets, which includes expenditure management and procurement procedures for all athletic events, third-party rentals and athletic facilities• Serve as Tournament Director for all Big West Conference and NCAA playoffs held at Long Beach State

• Manage all day-to-day operations, facility improvements, stadium repairs and field maintenance at Blair Field• Lead third party clients through the planning and production of special events by developing event plan, generating user agreements, assigning staff and reconciling post-event settlements• Collaborate internally with marketing, development, media relations, ticket office and coaching staffs as well as University Police, private security vendor (CSC), custodial vendors (Clean Pros and GCA) and on-campus facility management tradesmen for day-to-day operations and event management• Recruit, hire, train and manage over 150 game day staff on policy/procedures, guest services initiatives and emergency response plans. o Schedule and maintain payroll for ushers, ticket takers, guest relations, security and custodial o Created employee incentive and disciplinary programs, guest services initiatives and training modules• Oversee in-game management including crowd control, the implementation and execution of guest services plan and staff, and the assignment, positioning and management of all event staff• Developed an ERP and A-Z Guides for a 5,000 seat basketball arena and 3,500 seat baseball stadium • Serve as Tournament Director for all Big West Conference and NCAA playoffs held at Long Beach State• Generate and manage sports and venue budgets, which includes expenditure management and procurement procedures for Blair Field and all athletic events, third-party rentals and athletic facilities• Collaborate on the planning, cost analysis, scheduling and completion for athletics capital projects and renovations• Negotiate and manage contracts, service agreements and the performances of all vendors and contractor services

• Assist with the planning, cost analysis, scheduling and completion of numerous capital projects and renovations• Manage budget, regularly track expenses and oversee procurement procedures for Blair Field and all athletic events/facilities• Responsible for in-game event management duties including crowd control, guest services, game operations and event staff management• Recruit, hire, train and manage all game day staff on proper procedures, guest services initiatives and emergency response plans - Schedule and maintain payroll for ushers, ticket takers, guest relations, security and custodial staffs• Collaborate with police, security, custodial and on campus facility management for day-to-day operations and event management needs• Negotiate and manage contracts, service agreements and the performances of vendors and contracted services• Developed an Emergency Response Plan for a 5,000 seat basketball arena and 3,500 seat baseball field• Created employee incentive and disciplinary programs, guest services initiatives, training materials and a-z guides• Develop event plan and production notes for rental clients, including the creation of user agreements, staff assignments and reconciliation of post-event settlements

• Worked with the Director of Stadium Operations on all ballpark renovations and upgrades • Coordinated setup/breakdown for all baseball games and special events• Managed over 100 ushers, ticket takers, guest services and batboys on policies and guest services initiatives • Developed work schedules, maintained payroll and oversaw all staff during games and special events• Co-managed FansFirst Guest Service Program• Coordinated team operations and day-to-day baseball operations

• Developed the first Guest Relations and Security Operations Manual • Updated the Emergency Response Plan and 24 Hour Security Manual• Maintained scheduling and payroll of 300 Guest Relations and Security employees through TMSS/ABI MasterMind• Managed and updated budget for Guest Relations department• Provided logistical and operational support for customer service training for 3,000 game day employees • Implemented statistical analysis and developed new initiatives to improve training and employee productivity