Samuel Dougall Email & Phone Number

London, England, Gb

London, Gb

London, United Kingdom

Reponsible for leading and managing the Business Systems Operations Team with a focus on ICT operations of the University professional enterprise-scale ICT. Working to ensure that the collective contribution impacts both the students and staff experience and operaional efficiency through technology enablement.

Greater London House, Hampstead Road, London, Nw1 7Fb

Manager of Application Services - Supply Chain Systems. All as before and more including; building the Application Services support team out to demonstrate depth and capability to support existing and new services in line with the Supply Chain Technology road map and Tech priorities for 2018/19/20. This will also include demonstrating a significant step change in productivity and throughput in the team, defining and delivering the Application Services Supply Chain Systems road map and… Show more Manager of Application Services - Supply Chain Systems. All as before and more including; building the Application Services support team out to demonstrate depth and capability to support existing and new services in line with the Supply Chain Technology road map and Tech priorities for 2018/19/20. This will also include demonstrating a significant step change in productivity and throughput in the team, defining and delivering the Application Services Supply Chain Systems road map and demonstrating a step change in my competency as a manager in my ability to lead on ServiceOps Team Lead initiatives across all of ServiceOps and across wider Tech. Show less

Greater London House, Hampstead Road, London, Nw1 7Fb

Leading the Application Services Core Business and Supply Chain Systems team, identify stretching objectives, driving improvements and deliver business benefit whilst maintaining the ASOS values and working on the development and ongoing improvement of support of our WMS, WCS and supply chain services supported 24*7*365. The team has responsibility for performing a critical support function in the lifeline of support of the ASOS fulfilment and returns process and as lead I am responsible for;… Show more Leading the Application Services Core Business and Supply Chain Systems team, identify stretching objectives, driving improvements and deliver business benefit whilst maintaining the ASOS values and working on the development and ongoing improvement of support of our WMS, WCS and supply chain services supported 24*7*365. The team has responsibility for performing a critical support function in the lifeline of support of the ASOS fulfilment and returns process and as lead I am responsible for; facilitating Incident, Problem and Capacity Management in collaboration with ASOS third party suppliers, enhancing the reputation of Service Delivery by being credible and precise and delivering on expectations and ensuring great stakeholder management, as well as overseeing the implementing and maintaining of strong event, access, availability and risk management techniques and consistently and continuously seeking to implement and improve on operational standards working closely with the wider service management function. Show less

Greater London House, Hampstead Road, London, Nw1 7Fb

Leading the Application Services eCommerce team to maintain service and service our customers. The team has responsibility for performing a critical support function in the lifeline of support of the ASOS website and mobile/application sites and as lead I am responsible for; facilitating Incident, Problem and Capacity Management in collaboration with ASOS third party suppliers, enhancing the reputation of Service Delivery by being credible and precise and delivering on expectations and ensuring… Show more Leading the Application Services eCommerce team to maintain service and service our customers. The team has responsibility for performing a critical support function in the lifeline of support of the ASOS website and mobile/application sites and as lead I am responsible for; facilitating Incident, Problem and Capacity Management in collaboration with ASOS third party suppliers, enhancing the reputation of Service Delivery by being credible and precise and delivering on expectations and ensuring great stakeholder management, as well as overseeing the implementing and maintaining of strong event, access, availability and risk management techniques and consistently and continuously seeking to implement and improve on operational standards working closely with the wider service management function. Show less

Iver, Bucks, Sl0 9Jq

Overall accountability for Application Support that comprises of internal IT Support Analysts, SQL DBA’s and 3rd party Application Managed Services resources (onshore and offshore). My role is primarily to lead the Application Support function and be ultimately accountable for ensuring that DX IT applications function performs as expected and in accordance with business needs, with budget responsibilities for the oversight of all 3rd party application’s & maintenance contracts. My role… Show more Overall accountability for Application Support that comprises of internal IT Support Analysts, SQL DBA’s and 3rd party Application Managed Services resources (onshore and offshore). My role is primarily to lead the Application Support function and be ultimately accountable for ensuring that DX IT applications function performs as expected and in accordance with business needs, with budget responsibilities for the oversight of all 3rd party application’s & maintenance contracts. My role requires a high sense of ownership of issues & problems with strong Customer focus with a need to drive to resolve issues within agreed SLAs. Over and above managing the DX IT application estate, I work closely in conjunction with other IT functions to ensure that the introduction of enhancement and changes to any DX business systems is done so under strong release governance and that such changes are well managed within the overall IT organization. Show less

London, United Kingdom

Managed the Publishing Systems Application Support team comprising of; Technical Architects, Business Analysts, Support Analysts, Project Managers and IT Trainers, to deliver IT application support to a portfolio of publishing IT applications during the transitional period as Hachette UK moved towards, and ultimately completed, its four year rollout plan to build a highly integrated enterprise systems landscape from independent technical applications, supporting the six key divisions, to the… Show more Managed the Publishing Systems Application Support team comprising of; Technical Architects, Business Analysts, Support Analysts, Project Managers and IT Trainers, to deliver IT application support to a portfolio of publishing IT applications during the transitional period as Hachette UK moved towards, and ultimately completed, its four year rollout plan to build a highly integrated enterprise systems landscape from independent technical applications, supporting the six key divisions, to the new systems environment across all divisions comprising mainly of; Biblio3, DAM, SAP and Web.Duties included;Performance managementSkill developmentAppraisalsRecruitmentAccess controlPoint of escalation for direct reports, business heads and development during and outside of normal business hoursIncident, problem and change management process control for support and development.Recovery Manager for high criticality incidentsBusiness liaison contact for application performance reviews, improvements, KPI and SLA managementFinancial budgeting and approval for licences, third party vendors, contracting staff and system improvements Show less

Team lead and Technical Co-ordinator of/for an Application Production Support team ensuring internal processes and procedures were adhered to with an emphasis on providing remote technical support to the business areas for; Lombard ALFA i.e. Lombard Vehicle Management and Lombard Business Finance and Global Business Management (GBM) ALFA, in line with Keeping the Show on the Road (KSOR) and Business As Usual (BAU).

Provided and facilitated effective communication between Application Production Support (APS) Coutts and APS Ulster, Application Development and the Business, within Corporate and Wealth, including forming and managing relationships with stakeholders.

Technical Team Leader to Support Manager: Managing the system support of over 100 client/server applications on the WINTEL platform, within the Cards Retail estate, managing; support cover for these systems, system knowledge handovers, resources, performing line management duties and acting as a recovery manager for critical services and business impacting incidents.Technical Specialist: Member of the Client Application Support Team responsible for supporting and maintaining a number of… Show more Technical Team Leader to Support Manager: Managing the system support of over 100 client/server applications on the WINTEL platform, within the Cards Retail estate, managing; support cover for these systems, system knowledge handovers, resources, performing line management duties and acting as a recovery manager for critical services and business impacting incidents.Technical Specialist: Member of the Client Application Support Team responsible for supporting and maintaining a number of client/server applications on the WINTEL platform, providing 24/7 on-call technical assistance. Show less

Windows Client based Analyst/Programmer: Member of the application development team, in Retail Direct Cards Acquisition, working on a number of backend systems supporting the Global Cards Payment service aka Streamline.Windows Client based Analyst/Programmer: Member of the application development team working on the core and backend systems of the NatWest Mondex Smart Card product.Mainframe Analyst/Programmer: Member of the Card Production team supporting card ordering, card… Show more Windows Client based Analyst/Programmer: Member of the application development team, in Retail Direct Cards Acquisition, working on a number of backend systems supporting the Global Cards Payment service aka Streamline.Windows Client based Analyst/Programmer: Member of the application development team working on the core and backend systems of the NatWest Mondex Smart Card product.Mainframe Analyst/Programmer: Member of the Card Production team supporting card ordering, card linking, card marking and card customization for all NatWest debit card.Mainframe Analyst/Programmer: Member of the ATM Network team supporting the infrastructure of the network, including the authorization, collection and distribution of funds for NatWest, and non NatWest, owned card accounts. Show less

Bachelor Of Science (Bsc), Psychology, Second Class Honours (Upper Division)

Hnd, Analysis, Design And Development Of Information Processing Systems And Programming