Branch Manager
CurrentI manage a retail store focusing on telecommunications and consumer electronics, and lead a sales team with an emphasis on customer service and word-of mouth advertising.This has improved sales drastically by providing us with an edge over the competition by merely focusing our attention on the customer.Sales have improved from 48k Gross Profit to and average of 110k GP monthly.I am responsible for the following :Getting customers to review and rate their experience on Google my business.Management of the stores Google My business page - replying to reviews and uploading adverts and pictures of staff with satisfied customers.Uploading adverts to social mediaReplying to requests and queries on Whatsapp Business.Thanking customers for their purchasesManaging stock levels and doing of monthly stock take.Tracking sales and salesman performance and managing performance.Human resource management, with regards to timekeeping, attendance registers and disciplinary action.Holding regular meetings to tracks sales, and to direct focus on initiatives.Merchandising the store, to improve sales of accessories via first impact and footprints.the list goes on.My approach to sales is aggressive, with a focus on people, which include both customers and staff members.For a team to work well together, it is important to treat people like family and customers as friends.
