Sam Dusing Email & Phone Number

New York, United States

New York, United States

New York, New York, United States

- Leverage demonstrable relationship-building skills between artist-clients to develop collaboration with diverse stakeholders such as media partners like Tigre Sounds, DSP opportunities like Spotify For Artists, and sync at Concord Music Publishing writing camps.- I've grown Concord Music Publishing's Instagram following by 6% month over month by going beyond simple posting, using marketing experience to helm strategic campaigns like catalog spotlights.- Collect, manage, analyze and… Show more - Leverage demonstrable relationship-building skills between artist-clients to develop collaboration with diverse stakeholders such as media partners like Tigre Sounds, DSP opportunities like Spotify For Artists, and sync at Concord Music Publishing writing camps.- I've grown Concord Music Publishing's Instagram following by 6% month over month by going beyond simple posting, using marketing experience to helm strategic campaigns like catalog spotlights.- Collect, manage, analyze and present publishing data such as weekly chart reports that lay out and describe trends in our charting interests.- Build relationships with DSP contacts through a monthly pitch newsletter - with a 75% open rate - and strategic meetings to collaboratively develop client opportunities like playlisting.- Assist in executing innovative digital marketing campaigns, like Canva music licensing, that increase the visibility and use of our published interests. Show less

Brooklyn, New York, United States

- Owned a portfolio of nearly 400 artist accounts and used strategic success skills such as dynamic relationship building to increase broadcasting by 10% week over week- Onboarded each new artist and decreased time-to-value from six weeks to two, using tools such as 1:1 meetings, the development of self-guided knowledge materials, and email automation- Served as operational expert among diverse teams - product, engineering, and data - to develop client-driven tools such as in-app… Show more - Owned a portfolio of nearly 400 artist accounts and used strategic success skills such as dynamic relationship building to increase broadcasting by 10% week over week- Onboarded each new artist and decreased time-to-value from six weeks to two, using tools such as 1:1 meetings, the development of self-guided knowledge materials, and email automation- Served as operational expert among diverse teams - product, engineering, and data - to develop client-driven tools such as in-app listening insights that maintained overall artist engagement at an average of 60 daily broadcasts- Used cross-functional tools like combining Amplitude and Salesforce in order to visualize engagement and develop QBRs with artists that increased listening by 30% week over week Show less

Remote

- Served as the main point of contact on nearly 800 ZenDesk tickets, while demonstrating excellent judgment on when to escalate; nearly 83% of these were one-touch tickets.- Maintained a 100% customer-experience rating by acting as advocate for our client in order to develop idiomatic, client-driven builds that anticipated problems and went beyond treating symptoms, such as developing the “Segments Tool” which delivered over 10,000 data points to Barcelona Wine Bar.- Used Tableau and… Show more - Served as the main point of contact on nearly 800 ZenDesk tickets, while demonstrating excellent judgment on when to escalate; nearly 83% of these were one-touch tickets.- Maintained a 100% customer-experience rating by acting as advocate for our client in order to develop idiomatic, client-driven builds that anticipated problems and went beyond treating symptoms, such as developing the “Segments Tool” which delivered over 10,000 data points to Barcelona Wine Bar.- Used Tableau and other data tools to identify root causes in order to anticipate clients’ pain points, such as tweaking seating algorithms to decrease party abandonment by 65%.- Built the innovative architecture for over 20 internal and client-facing knowledge-base articles, which empowers our clients to drive their own corrective and preventative practices.- Developed strong cross knowledge - across sales, engineering, and management - in a globally distributed company so that I delivered premier experience to each client no matter their size. Show less

Madrid

- Led daily classes that promoted international awareness and cultural fluency- Developed curricula across diverse groups of international students using tools like tutorials, workshops, and independent studies to teach a diverse range of knowledge

Manhattan, New York, United States

- Developed creative brand strategies to achieve continued success for our client, such as promoting vintage merchandise bundles.- Maintained and promoted honest lines of communication with the client so we could visualize and be true to her vision.- Managed an intern and, as a team, led brand initiatives such as eco-friendly merchandise.

New York, New York, United States

- Booked, scheduled, and promoted tours for artists- Managed outreach on Facebook, Instagram, Twitter, Bandcamp, and other public listings- Partnered with artists on how to actualize their vision as an artist, grow their career, and best utilize our expertise as managers- Assisted in finding and bringing in new artists under our management- This role developed into a full-time position

Manhattan, New York, United States

- Gave best-in-class, high-touch service to thousands of guests, and hundreds of VIPs, for five years.- Developed a passion for establishing unique relationships, showing initiative with guests in order to anticipate their needs well before they even articulated those needs.- Led a team of service-oriented staff who were geared toward providing excellence, executing fastpaced delivery, and providing unique experiences to guests.- Trained and onboarded new hires to be familiar with… Show more - Gave best-in-class, high-touch service to thousands of guests, and hundreds of VIPs, for five years.- Developed a passion for establishing unique relationships, showing initiative with guests in order to anticipate their needs well before they even articulated those needs.- Led a team of service-oriented staff who were geared toward providing excellence, executing fastpaced delivery, and providing unique experiences to guests.- Trained and onboarded new hires to be familiar with giving nuanced service to guests in the framework of solving problems, not treating symptoms. Show less

Bachelor Of Arts (B.A.), Sociology

Study Abroad Program, Cultural Studies