Same Alain Daniel Email & Phone Number

Edéa, Littoral, Cameroon

• Managed and updated an accurate inventory of all IT equipment, achieving 100% resource availability;
• IT Operations and Infrastructure Management: Supervised 50 servers (Windows & Linux) with 99.9% availability, reducing network incidents by 30% through monitoring systems and proactive management.
• Cloud and Cybersecurity: Deployed and managed Google Cloud Platform, improving cloud infrastructure responsiveness by 20%, while implementing security policies that reduced vulnerabilities by 30%.
• Team and Vendor Management: Led an IT team of 8 people and coordinated with external vendors, ensuring a 95% user satisfaction rate and 100% SLA compliance.
• System Optimization: Drove adoption of Microsoft 365 tools (Teams, SharePoint), reducing support requests by 20% and improving cloud system performance by 15%.
• Project Management: Coordinated multiple IT projects, consistently meeting deadlines and budgets, while improving system performance by 25%.

Yaoundé, Centre, Cameroon

• Delivered creative and strategic IT support to on-site and remote users, achieving 95% user satisfaction;
• Ensured network and system security, reducing security incidents by 40%;
• Resolved technical issues across a range of IT equipment, decreasing downtime by 30% and improving system reliability;
• Provided personalized IT support with a 98% first-call resolution rate, streamlining issue escalation.
• Implemented cybersecurity protection measures, reducing security incidents by 90%.
• Provided Tier II support on critical infrastructures, achieving 95% on-time resolution rates.

Yaoundé, Centre, Cameroon

• Diagnosed and corrected network failures (LAN, WAN, VLAN, DNS, DHCP) with a 98% success rate, ensuring operational continuity and reducing downtime.
• Provided Tier II and III technical support, achieving 90% resolution rates within 48 hours, improving team productivity.
• Developed and updated technical documentation, facilitating team skill development and reducing implementation errors by 20%.
• Provided network user assistance, resolving 90% of issues on first contact.
• Managed Windows/Linux servers and security devices, ensuring 98% system availability.
• Granted network access and provided users with troubleshooting support, achieving a 90% first-contact resolution rate;

Yaoundé, Centre, Cameroon

• Managed data backups and restorations with 99% data availability.
• Configured and maintained workstations and servers, delivering bi-annual updates.
• Maintained an issue and solution log, enhancing team knowledge sharing and problem-solving efficiency.
• Resolved network-related issues with a 95% success rate on the first attempt.
• Provided Tier I technical assistance and troubleshooting, achieving 99% system availability.

Communauté Urbaine De Douala, Littoral, Cameroon

• Installed and configured hardware and software systems, including networks, printers, and scanners, achieving a 95% user satisfaction rate;
• Monitored IT equipment with a 100% traceability rate, ensuring resource availability and accurate inventory management;
• Configured office infrastructure (printers, telephones, internet), meeting 97% of user requirements;
• Responded to system and network issues promptly, achieving a 98% resolution rate within service level agreements (SLAs).
• Performed hardware and software troubleshooting with a 92% success rate, improving system performance and reducing intervention times.
• Supported the update and configuration of over 100 systems, increasing operational efficiency by 15%.