Sam Pearson Email & Phone Number

Tech: JIRA, Java, Selenium, Python, Slack API, Jira API, Google Docs API - Built the QA department, eventually hiring 4 employees and running the department until the company was bought out - Built a testing framework using Java and Selenium, enabling QA team to build automated tests, reducing testing times for builds by up to 90% - Built a slack bot to.

Austin, Texas, United States

- Monitored resource levels on shared servers to prevent outages and maintain 99.9% uptime - Diagnosing resource-heavy customer sites to suspend accounts and/or provide mitigation adviceTech: Linux/Unix, Bash, PHP, WordPress, Cpanel, Exim, Postman, Virtuozzo

Austin, Texas, United States

Diagnosed and solved issues on VPS and dedicated servers that required root access to solve or were escalated past junior administrators and triage administrators - resource issues, advanced cpanel configurations, etc

Austin, Texas, United States

Began solving more complex issues via ticket as opposed to live in a chat. Solved roughly 50% of tickets without needing to escalate them further, while still maintaining 9+ NPS and meeting daily ticket quota.

Austin, Texas, United States

Continued to solve problems for customers while also fielding questions asked by newer admins, assisted by providing internal knowledgebase links, additional troubleshooting steps, or confirming that a ticket was needed.

Austin, Texas, United States

Identified and solved problems with customers' wordpress installations and other sites using ssh, bash, php, maintaining 9+ NPS and staying in the top 10% of chat techs in chats per hourCreated and shared bash scripts to perform common diagnostic tools such as temporarily disabling all wordpress plugins via editing the associated mysql database

Austin, Texas, United States

- Eliminated “disk full” errors and resulting failed builds with a bash script that monitored disk space on our build server and notified engineers before builds started failing, which would normally result in 1-2 hours of downtime per week. - Developed tools in bash and PHP to build and upload game configuration files, reducing the time to recreate.

Austin, Texas, United States

- Standardized QA testing and approval of developing features by creating forms to send out when testing started/ended, resulting in test information being more widely available and all test runs being archived automatically - Implemented a rolling 2-week retesting schedule to prevent logged issues from becoming stale, preventing developers from wasting.

Austin, Texas, United States

Hired as a contract QA analyst to test games on the facebook platform via blackbox testing, security testing via charles tool, and other qa tools. Quickly established the highest bug count on the team. Promoted to a full-time QA position within three months.