In my present job, I ensure smooth workflow by delivering exceptional support to General Manager with managing day-to-day operations, and overseeing resort activities in absence of General Manager. I boost guest and staff satisfaction by focusing on show quality, safety, efficiency, and productivity. I efficiently enhance staff skills and abilities by coaching and training employees along with leading talent planning and development across resorts.Some of my proudest achievement in my present job include: Drove optimal business performance by facilitating strategic and operational leadership for resort team of up to 250-270 Staff Members Achieved business growth by assisting resort in meeting financial and operational goals. Enhanced business efficiency in collaboration with senior management; involving environment, conservation, safety, and social responsibility. Conducted daily checks to uncover defects as well as performed general maintenance of whole resort.

During this job, I oversaw all housekeeping, recreation, and kid's club operations. I enhanced business performance through strategic planning and execution.

During this tenure, I led seamless execution of regular resort operations by allocating duties and shifts to workers and administering performances to ensure adherence to hotel policies and established operating procedures. I administered manager on duty shift in absence of General Manager to improve operational efficiency. I attained customer satisfaction and retention by addressing and resolving all guest requests in prompt, caring, and professional manner, whilst informing management regarding any problems, complaints, or unhappy guests.Some of my key accomplishments during this job include: Generated revenue by successfully catering numerous celebrities and their events. Managed overall process of Easter / New Year's planning, Hamper preparations, and VIP guest allocations in efficient manner. Ensured smooth arrivals and departures of guests by leading contact of third-party seaplane operator.

During this time priod, I streamlined office processes by supervising team in absence of front office manager. I promoted repeat business by developing high-quality relationships with guests throughout their stay. I managed guest arrivals and departures with front office executive and duty managers. Updated team members regarding current hotel products, services, facilities, events, pricing and policies, and local area and events.My key achievements include: Increased business productivity by providing administrative support on special projects, month ends, and with P&L management. Delivered exceptional trainings to new employees of department; transforming interns in to permanent staff. Accelerated customer base by taking care of VIP clients while running all operations.

During this job, I performed all resort functions in an efficient manner, such as preparing monthly timesheets, controlling stock, and directing the whole front office team. I scheduled shifts, disseminated data, and assessed workflow periodically. I enforced resort policies and procedures as well as implemented new processes. I suggested changes regarding operating standards to improve efficiency of work.My proudest achievement during this job include: Expanded business by supporting in opening of new sister property (FINOLHU MALDIVES), whilst serving as lead of the department after FOM.

During this tenure, I ensured completion of cleaning and household chores. Sourced and trained new staff, prepared and communicated staff schedules, and processed payroll. I maintained resort artworks, antiques, and silverware. I recommended and arranged amenities for guests. I updated resort management on guest feedback and experience.My key achievements during this job include: Increased business performance by creating SOPs for front office departments, including operators, porters, and guest experience team as well as aided with formulating template for daily operations memo. Administered multiple villas (12-14) without complaints as well as successfully managed multiple group bookings.

During this job, I strategised and examined daily activities of customer service operations. I investigated and solved customer service complaints to accelerate client base. I analysed employee productivity and provided constructive feedback and coaching. I prepared and submitted performance reports and organised workflow.Some of my key achievements during this job include: Coached and mentored team members to provide excellent experience to guests. Supervised and monitored front office staff by collaborating with front office manager. Delivered robust trainings to front office; porters, operators, and guest relations team. Served as integral part of Cheval Blanc operations arrangement including a lot of back-and-forth communication with LVMH co-operating team.

During this time period, I supported front office manager with executing daily operations of front office department to optimise resort processes. I provided professional and customer-focused service to guests. Oversaw staff and all front desk activities including bookings, appointments, phone calls, and emails. I conducted performance reviews with front desk staff.My most significant achievements during this job include: Enhanced personal skills by learning night auditing. Nominated for Starwood Talent of the year award for delivering exceptional service to guests.