Sameeh Ismeil Email & Phone Number

United Arab Emirates

United Arab Emirates

- Manages project work plans, resolves project issues, mitigates strategies for project risks and manages project resources- Conducts site visit to ensure scope of work caters for all the project requirement and readiness of the site for project activities. - Significant knowledge and understanding of both functional and technical aspects of projects- Attends meetings with clients / consultants and contractors as required. - Proven track record of delivering projects as per agreed upon project parameters.- Accountable for projects, ensuring completion against time, cost and scope- Responsible for presenting to internal/external stakeholder groups including producing PowerPoint presentations to a high quality- Uses tasks to match resources, define loading requirements and determine roles where full-time allocation is required.Analytical skills and problem-solving skills needed to manage multiple factors on a project simultaneously- Experience of Software Development Lifecycle (SDLC) Design, Build, Testing., Agile methodology.- Experience working in a multi-skilled engineering environment coordinating Change Requests and Service Requests.- Managing multi-location, multi-Vendor, distributed Teams including task allocation, monitoring, effective communication- Experience across the SDLC with experience in all project phases – plan, initiate, elaborate, design, build, test, implement.• - Daily work: follow up for each project and update timesheet.• - Manage more than three teams included (Supervisors, Engineers and technicians).• - prepare reports on frequent basis.- Familiarity with project performance monitoring principles and metrics.

United Arab Emirates

- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders - Handling customer feedback (collecting feedback, acting on it, reporting on it, etc)- Ability to manage stakeholders including business heads, functional heads and other senior managers- Good experience in managing external vendors- Develop comprehensive project plans that cover all project related areas such as scope management, time management, risk management, quality management - Good experience in Investment and Financial Services exposure with good understanding of investment service systems.- Manage and control the project in line with project and budget plans developed Execute a successful handover of project outputs into the relevant support area of the business - Ability to manage stakeholders at all levels - Strong working knowledge of Microsoft Office.- Understand current and future business goals and ongoing IT issues to ensure business success.- Excellent interpersonal skills, building a good rapport with clients, internal teams, and colleagues.- Communicate easily with both technical and non-technical colleagues and customers.Addition Responsibility - Audit reports and verify that the results being reported are correct.- Proposed Budgeting Assets Needed for next year (aged)- Define the IT asset management activities including the management of the inventory, software licenses, vendor, procurement, warranties, cost accounting, and retirement - Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories- Integrates/supports the Remedy ITSM System Administration Team- Manage and control all ITD Assets.- Ensure ITSM and CMDB alignment with ITIL v3 framework- Assist in job scheduling, data analysis and CMDB data synchronization of Atrium Data Discovery Mapping (ADDM) tool.

United Arab Emirates

HELP DESK• Provided first-level telephone support for hardware and software installation issues for 750 users.• Achieved 90% problem resolution rate of all inbound client calls within 15 minutes.• Assisted internal and remote clients with issues involving system navigation, Active Directory account administration, network configuration, file system architecture, and operating systems.• Helped manage ticket requests and resolutions using service request program.• Providing technical support over the phone to all IT users.• Handling incoming incidents via the phone / e-mail promptly and effectively.• Diagnosing and resolving a wide range of technical issues over the phone.• Communicate with vendor for second level support.• Take ownership of a call and seeing it through to closure.• Build Windows 7 and XP images for desktop and laptop computers using Microsoft• Escalating calls and issues where necessary to senior managers & supervisor• Investigating and implementing ways of reducing calls to the Help Desk.• Ensuring that all call details are captured and entered in the logging software.• Answering & responding to all calls & requests within agreed time scales.• Keeping customers updated as to progress.• Provide troubleshooting and configuration support for client desktop and Networking environment.TECHNICAL SUPPORT SPECIALIST • Responsible for Microsoft Windows desktop support, desktop applications (office 2003 and office 2007), hospital database systems and network connectivity.• Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 20 minutes.• Lead specialist in charge of changing out hard drives, rebuilding machines, and upgrading memory.• Performed remote installations and product fixes, as well as various troubleshooting support.• Configured and upgraded networks and network peripherals, printers, fax machines, monitors

Master'S Degree, Strategic Project Management -

Bachelor Of Science (B.Sc.), Computer Science