Sameeh Ismeil Email & Phone Number

United Arab Emirates

• Manages project work plans, resolves project issues, mitigates strategies for project risks and manages project resources- Conducts site visit to ensure scope of work caters for all the project requirement and.
• Daily work: follow up for each project and update timesheet.
• Manage more than three teams included (Supervisors, Engineers and technicians).
• prepare reports on frequent basis.- Familiarity with project performance monitoring principles and metrics.

United Arab Emirates

- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders - Handling customer feedback (collecting feedback, acting on it, reporting on it, etc)- Ability to manage stakeholders including business heads, functional heads and other senior managers- Good experience in managing external.

United Arab Emirates

• HELP DESK
• Provided first-level telephone support for hardware and software installation issues for 750 users.
• Achieved 90% problem resolution rate of all inbound client calls within 15 minutes.
• Assisted internal and remote clients with issues involving system navigation, Active Directory account administration, network configuration, file system architecture, and operating systems.
• Helped manage ticket requests and resolutions using service request program.
• Providing technical support over the phone to all IT users.

Master'S Degree, Strategic Project Management -

Bachelor Of Science (B.Sc.), Computer Science