I strategically manage and coordinate IT projects, aligning business units' demands with IT solutions and managing change. This includes ERP, CRM, and digital projects. My duties include participating in requirements gathering and documentation, stakeholder management, project schedule management, risk management, and change management.

I successfully managed complex digital transformation projects for leading private sector entities, including Tawuniya Insurance Company, Zain Kuwait, and NBK Bank. My activities spanned a wide range of digital technologies, including DX, UX, and UI.

I managed strategic digital transformation projects in the government sector which involve transformation from legacy systems to and advanced web-based applications. I managed Nebras 1.5 Legacy Transformation Project for Saudi Customs.

Reporting to the company's VP, this role involved the strategic management of a program of projects and initiatives by leading and managing a professional team to deliver IT systems and applications.Responsibilities:• Oversaw all phases of web projects and resolved problems as they arose• Directed technical teams on various technical projects while adhering to timelines and budgets• Monitored and coordinated projects• Conducted client meetings• Bid for new projects• Liaised between the technical team and internal customers/business functions• Collaborated, delivered, built proposals, and achieved consensus• Partnered with the technical teams and related stakeholders to gather requirements, plan, manage, and complete projects• Liaised with and was the primary point of contact for business managers to obtain understanding of workflow, solutions, business applications and processes and related technical/business challenges• Established communication and set and implemented standards with the application teams that supported internal and external applications and services

This role involved the following duties:• Managed the full lifecycle of projects, from initiation to closure, including planning, coordination, execution, and reporting• Acted as a point of contact for active projects for both clients and development teams• Met with project stakeholders to gather requirements, manage expectations, and resolve issues• Performed system analysis and business requirements gathering for new projects• Formulated business requirements into detailed functional specifications for use by development teams• Formulated training manuals and conducted onsite client training• Authored and prepared detailed analytical reports and presentations• Conducted market research and analysis• Prepared technical and financial proposals for projects, including scope, timeframes, and cost estimations• Evaluated current systems and planned revamps• Provided consultations to clients on technical solutions for managing their business processes• Authored and proofread content• Managed and participated in quality assurance activities

• Performed system analysis and design to gather requirements, develop solutions, and produce technical documentation• Troubleshot and maintained existing systems• Developed web applications using ASP.NET, VB.NET, and SQL Server, as well as other web and database technologies

Analyzed websites in a specific industry to identify and extract meaningful information in a highly structured way using a variety of techniques, including regular expressions

• Provided IT support for students, including network troubleshooting, Windows and Mac troubleshooting, computer security, and help with software packages such as Microsoft Office, SPSS, and Photoshop• Delivered training to students on IT topics as needed

• Designed and implemented web applications using ASP.NET and VB.NET in conjunction with other web technologies such as JavaScript, CSS, and HTML• Designed, implemented, and maintained database applications using SQL Server• Developed Windows Applications using VB.NET• Gave lectures and presentations about the different company products